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Where is the Luv button??

Established Contributor

Where is the Luv button??

Hey, is the Luv button gone on everyone elses Citi account?  There isn't one on mine anymore.....Smiley SadSmiley Sad
07/26/2007 TU-688
EQ-656
EX-649
13 REPLIES
Moderator Emeritus

Re: Where is the Luv button??

Mine's still there.
 
I do know they've been doing some redesign on the site, and other people have mentioned that it comes and goes lately.
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App free since 7/11/08.
TU 744 / EX 710 / EQ 694 (Starting to slip. Smiley Surprised )
Established Member

Re: Where is the Luv button??

Mine is no longer there as well. I also attempted to go there by the drop down menu when you first log on, and the general error code stated the following : This service is not available for this account. Keep in mind that I've been a Citi card holder since 1994 and my CL is 21K. I'm thinking that I've been capped.
Equifax 744 Experian 774 TransUnion 781
Moderator Emeritus

Re: Where is the Luv button??

Mine is gone too, probably because they just gave me a CLI.
New Contributor

Re: Where is the Luv button??

With the new site redesign, I've been wondering that myself. Although they also just gave me an increase (and about time too, I was at 7 months!) I have yet to see anything in the drop down menus about CLIs though.

Starting Score: TU: 682, EQ: 653 (2/22/2012)
Current Score: TU: 682, EQ: 653
Goal Score: TU: 750, EQ: 750


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Wallet: Citi Forward - $11.9k/$11.4k, Citi mtvU - $11k, Discover More - $11k, Cap One - $7,300/$1,450/$550, Chase Freedom - $6k, Chase AGR - $1,200
Moderator Emerita

Re: Where is the Luv button??

Mine are still there, but then, I don't have a straight Citi bank card --just a Home Depot store card and a cheesy pitiful Sears MC that's on Death Row.
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
Established Contributor

Re: Where is the Luv button??

Mine are still there.
4/16/09: TU: 775, EQ: 805
2/11/09: TU: 773, EQ: 790, EX:790
11/16/08: TU: 773, EQ: 785, EX: 780
Goals for 2009: 0 Credit Card Debt & 0% Util (achieved 2/6/09), Mortgage! (achieved 11/2/09), getting closer to 800 scores (I crossed this earlier this year, but I'm sure I'm not there anymore!)
Senior Contributor

Re: Where is the Luv button??

Mine seems to disappear and reappear.

It's been there as of recent. I clicked it to see what it would happen and it took me to the dreaded form. I then logged out.

I guess I should have expected that, since they told me I can't ask for a CLI until after 6 months. That should be in about 2 weeks.
Here we go again...
Regular Contributor

Re: Where is the Luv button??

Mine has never gone away, however everytime I have clicked on it I get an instant message - no form or anything, with a number to call. It is always a denial, the letter shows up a few days later.

I've had the card for over a year - I'm not clicking mine anymore!
Contributor

Re: Where is the Luv button??

I didn't realize Citi had a LUV button until this post. After finding the button, and accepting an offer for a CLI this morning, I returned to the home page and the button was no longer there - Surely because I had just accepted an offer minutes prior.

My thinking is that the database keeps track of when auto-generated CLI's are available, and if they are, show the button...