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Established Contributor
Posts: 853
Registered: ‎03-21-2008
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Where is the Luv button??

Hey, is the Luv button gone on everyone elses Citi account?  There isn't one on mine anymore.....Smiley SadSmiley Sad
07/26/2007 TU-688
Moderator Emeritus
Posts: 6,794
Registered: ‎09-29-2007
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Re: Where is the Luv button??

Mine's still there.
I do know they've been doing some redesign on the site, and other people have mentioned that it comes and goes lately.
App free since 7/11/08.
TU 744 / EX 710 / EQ 694 (Starting to slip. Smiley Surprised )
Established Member
Posts: 12
Registered: ‎07-15-2008
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Re: Where is the Luv button??

Mine is no longer there as well. I also attempted to go there by the drop down menu when you first log on, and the general error code stated the following : This service is not available for this account. Keep in mind that I've been a Citi card holder since 1994 and my CL is 21K. I'm thinking that I've been capped.
Equifax 744 Experian 774 TransUnion 781
Moderator Emeritus
Posts: 16,382
Registered: ‎03-12-2007
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Re: Where is the Luv button??

Mine is gone too, probably because they just gave me a CLI.
Credit Profile:
FICO 9: EQ 833 ~ EX 828 ~ TU 824 (07-12-2017)
FICO 8: EQ 830 ~ EX 819 ~ TU 828 (07-12-2017)
FICO 8 Bankcard: EQ 851 ~ EX 849 ~ TU 851 (07-12-2017)
Credit History: 29 years ~ AAoA: 14 years
Total available revolving credit: 157K ~ Cumulative Util: 3% (1 CC reporting a balance)
Inqs: 1 EX (new)
14 Total Accounts on Reports: 9 open, 5 closed. 1 newly opened installment account
New Contributor
Posts: 68
Registered: ‎08-07-2007
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Re: Where is the Luv button??

With the new site redesign, I've been wondering that myself. Although they also just gave me an increase (and about time too, I was at 7 months!) I have yet to see anything in the drop down menus about CLIs though.

Starting Score: TU: 682, EQ: 653 (2/22/2012)
Current Score: TU: 682, EQ: 653
Goal Score: TU: 750, EQ: 750

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Wallet: Citi Forward - $11.9k/$11.4k, Citi mtvU - $11k, Discover More - $11k, Cap One - $7,300/$1,450/$550, Chase Freedom - $6k, Chase AGR - $1,200
Moderator Emerita
Posts: 28,095
Registered: ‎04-01-2007
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Re: Where is the Luv button??

Mine are still there, but then, I don't have a straight Citi bank card --just a Home Depot store card and a cheesy pitiful Sears MC that's on Death Row.
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
Established Contributor
Posts: 721
Registered: ‎03-15-2008
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Re: Where is the Luv button??

Mine are still there.
4/16/09: TU: 775, EQ: 805
2/11/09: TU: 773, EQ: 790, EX:790
11/16/08: TU: 773, EQ: 785, EX: 780
Goals for 2009: 0 Credit Card Debt & 0% Util (achieved 2/6/09), Mortgage! (achieved 11/2/09), getting closer to 800 scores (I crossed this earlier this year, but I'm sure I'm not there anymore!)
Senior Contributor
Posts: 3,279
Registered: ‎08-03-2007
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Re: Where is the Luv button??

Mine seems to disappear and reappear.

It's been there as of recent. I clicked it to see what it would happen and it took me to the dreaded form. I then logged out.

I guess I should have expected that, since they told me I can't ask for a CLI until after 6 months. That should be in about 2 weeks.
Here we go again...
Regular Contributor
Posts: 220
Registered: ‎11-16-2007
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Re: Where is the Luv button??

Mine has never gone away, however everytime I have clicked on it I get an instant message - no form or anything, with a number to call. It is always a denial, the letter shows up a few days later.

I've had the card for over a year - I'm not clicking mine anymore!
Posts: 95
Registered: ‎09-24-2007
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Re: Where is the Luv button??

I didn't realize Citi had a LUV button until this post. After finding the button, and accepting an offer for a CLI this morning, I returned to the home page and the button was no longer there - Surely because I had just accepted an offer minutes prior.

My thinking is that the database keeps track of when auto-generated CLI's are available, and if they are, show the button...

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