For customer service? USAA. Amex is more likely to have a positive outcome but no company's reps touch USAA's when it comes to being pleasant and engaging. This includes local banks where people have known me* for years.
CLIs? Citi.
Website design? Chase.
Cash back? BCP followed by Freedom.
* Speaks volumes. 
I'd have to give major props to Discover as the best in total customer service, due to the fact that they announce where the call center is located (Stateside), and you get a CSR rapidly. That CSR can also deal with issues, if any, promptly. For inquiries about services, they are very knowledgable without having to transfer to someone else.
AMEX and Chase/JP Morgan are extremely close for customer service and in other aspects outshine Discover, such as in card benefits.
Bank of America/Merrill Lynch, for customer service are sub-par, and that's a pity, since their cards have some good features.
Wells Fargo customer service is also sub-par, as is their website. Their cards also are not as feature-rich as some other issuers.
drkaje wrote:For customer service? USAA. Amex is more likely to have a positive outcome but no company's reps touch USAA's when it comes to being pleasant and engaging. This includes local banks where people have known me* for years.
CLIs? Citi.
Website design? Chase.
Cash back? BCP followed by Freedom.
* Speaks volumes.
Drkaje is Citi really good for CLI? I just got a card with them and am wondering what I can expect...
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