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Valued Contributor
Duncanrr
Posts: 2,843
Registered: ‎06-08-2012
0

Re: Which CCC are you most satisfied with?

I may have to revise Chase's ranking.  Just got auto-cli on my Amazon card.  Up $300.  Now $2300 CL.  (this was about 10 days after 5th statement cut)



Starting Score: EQ 551 TU 548 CK 607on 6/8/12, EX 542(AMEX pull 3/4/12)
Current Score: EQ 710 TU 727 EX 704 CK 719(FAKO-EX 697, EQ 697, TU 697)
Goal Score: 750

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Valued Contributor
ryanbush
Posts: 1,299
Registered: ‎08-19-2012
0

Re: Which CCC are you most satisfied with?

I forgot to mention Discover, their CS has been amazing every time I have called 

Chase Sapphire Perferred | Chase Freedom | AMEX Platinum | AMEX Delta Platinum | AMEX SPG | Capital One Venture | Capital One Quicksliver | Discover IT | ABFCU Visa | Citi AA WEMC
Contributor
Bobert22
Posts: 236
Registered: ‎01-20-2013
0

Re: Which CCC are you most satisfied with?

In order from best: 

 

Chase, Discover, American Express

Capital One 2006--$5,000 ||| AMEX Macy's 2008--$2,300 ||| Kohl's 2009-- $1,000 ||| JCP 2010-- $1,000 ||| Walmart Discover 2010-- $5,000 ||| Sears 2011 -- $3,600 ||| Sears 2011 -- $3,500 ||| Chase Freedom 2012--$7,500 ||| Discover IT 2013 -- $4,000
||| Chase Sapphire Preferred 2013 -- $10,000

SCORES: EQ FICO: 787, EX FAKO: 801, TU FICO: 790 (Lender Pull)
Valued Contributor
Swapmeet
Posts: 1,569
Registered: ‎11-10-2012
0

Re: Which CCC are you most satisfied with?


BornSupercharged wrote:

AMEX is great, always US based customer service and they have GREAT fraud prevention. They care about protecting your account and they will do everything in their power to make you a happy customer. 

Discover is very good, almost on par with AMEX and their Discover It card is really sweet. 

 

 

 

I have never spoken with a US based csr. Well maybe one time. They were nice, and they did help me.. but Discover CS is th best, hands down.

 

 



My Wallet:
WalMart: ||15k|| USAA Platinum MC: ||26k|| BCE: ||9k|| Chase Freedom Siggy: ||10k|| Discover it: ||6.5k|| SG Visa: ||11k||
USAA World MC: ||23k|| US Bank Cash+ Siggy: ||5k|| Citi TYP World MC: ||12k|| Barclays Arrival World MC: ||13k||
Citi Double Cash ||25k||
Sallie Mae World MC ||18.8k|| Fico Scores (3 Fico Monitoring): EQ 751,TU 749, EX 743. Last app: 9-12-14 Sallie
Senior Contributor
drkaje
Posts: 3,492
Registered: ‎07-25-2008
0

Re: Which CCC are you most satisfied with?

For customer service? USAA. Amex is more likely to have a positive outcome but no company's reps touch USAA's when it comes to being pleasant and engaging. This includes local banks where people have known me* for years.

 

CLIs? Citi.

 

Website design? Chase.

 

Cash back? BCP followed by Freedom.

 

* Speaks volumes. :smileyhappy:


Starting Score: 675
Current Score: EX 754 FICO, EQ 737FICO, TU 738
Goal Score: 776 FICO


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Regular Contributor
Sevenfeet
Posts: 166
Registered: ‎02-06-2013
0

Re: Which CCC are you most satisfied with?

Great so far :

 

Chase, Amex, Penfed

 

OK:

 

BofA


.......NPSL..…..…$28K….....….$25K.............$20K..............$20K..............$20K..….......$9.5K…........$7.5K.…........$9K..............$4.5K
Valued Contributor
thom02099
Posts: 1,323
Registered: ‎08-30-2011
0

Re: Which CCC are you most satisfied with?

[ Edited ]

I'd have to give major props to Discover as the best in total customer service, due to the fact that they announce where the call center is located (Stateside), and you get a CSR rapidly.  That CSR can also deal with issues, if any, promptly.  For inquiries about services, they are very knowledgable without having to transfer to someone else.  

 

AMEX and Chase/JP Morgan are extremely close for customer service and in other aspects outshine Discover, such as in card benefits. 

 

Bank of America/Merrill Lynch, for customer service are sub-par, and that's a pity, since their cards have some good features.

 

Wells Fargo customer service is also sub-par, as is their website.   Their cards also are not as feature-rich as some other issuers. 

 

 

AMEX Gold NPSL / AMEX Zync NPSL / AMEX Blue Cash Preferred $14K / Bank of America Cash Rewards Signature Visa $15K / Merrill Lynch Plus Signature Visa $15K / Wells Fargo Propel 365 $15K / Chase Sapphire Preferred Signature Visa $10K / J P Morgan Select Signature Visa $10K / Chase Slate Visa $6K / CITI Diamond Preferred MasterCard $13.2K / Discover IT $10.5K / IberiaBank Select Visa $8K / 1st Command Bank Platinum Visa $7.5K // Home Depot $9.7K / Lowes $10K

EX = 768 EQ = 828 TU = 834 - June/2014
Valued Member
iloverewards
Posts: 65
Registered: ‎12-30-2012
0

Re: Which CCC are you most satisfied with?

[ Edited ]

Chase has the best products (great flexable rewards program (rewards posts and transfer faster than anyone else) an awesome variety of co-partners), the best service (great recon dept, great cs), and easy PCs.

 

Discover is a close second because of their shopdiscover program, willingness to give credit to ppl w/ limited CRs, random additional 2% bonuses, and easy PCs.

Chase Sapphire Preferred | Freedom | IHG Rewards Club
Citi Dividend | Simplicity | AAdvantage
Discover It
Capital One Quicksilver
Amex Blue Cash
Barclay Arrival | NFL Extra Points
Bank of America Better Balance Rewards
US Bank Platinum Visa
Frequent Contributor
7PM789
Posts: 257
Registered: ‎08-20-2012
0

Re: Which CCC are you most satisfied with?

In my experience...

1) Discover
2) Amex B.C.E. (number on back of card)
3) My local credit union
4) G.E.C.R.B.
5) Amex Gold (number on back if card)
Amex B.C.E. - $2.5k - N.C.F.C.U.M.C. - $5k - Amex Gold - NPSL - Discover More - $7.5k - Sam's Club Discover - $10k -
Walmart Discover - $7.5k - Citi T.Y.P. - $5.5k - Chase Freedom - $2.2k -
W.M.TU-775(July/14/) EQ-726(July/12) EX-753(Jan/13)
Audi, Vide, Tace. . .


Regular Contributor
loviedovie
Posts: 206
Registered: ‎12-20-2012
0

Re: Which CCC are you most satisfied with?


drkaje wrote:

For customer service? USAA. Amex is more likely to have a positive outcome but no company's reps touch USAA's when it comes to being pleasant and engaging. This includes local banks where people have known me* for years.

 

CLIs? Citi.

 

Website design? Chase.

 

Cash back? BCP followed by Freedom.

 

* Speaks volumes. :smileyhappy:


Drkaje is Citi really good for CLI?  I just got a card with them and am wondering what I can expect...


Starting Score: EXP 615 | TU 610 | EQ 635
Current Score: EXP 719 (lender pull 10/15) | TU 707 | EQ 700 (lender pull 10/25)
Goal Score: 740

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