Credit Cards

[Underh20]

I was not pleased when HSBC / Orchard Bank CLD'd my already low crappy limit with their weak-minded rational of it "being a business decision" even though I know they are doing this to everybody.  I contemplated just closing the account, but I know they wouldn't give a rat's a$$ if people close their accounts or not.

So, I thought of just cancelling my HSBC CreditKeeper monitoring service.  I don't really need it anyhow and the only reason I haven't cancelled it earlier is because I'm just too lazy to call them and listen to them whine and moan when I tell them goodbye.

But now I am motivated and when they ask why, I'll just tell them "it's a business decision." 

I wonder if they'll just cancel my credit card after a couple of days just to get even.

[beamMEup]

Nonsense! 

I cancelled my silly CreditKeeper during the first 30 days.  Yes it takes an aggravating phone call, and I just rec'd a CLI after having my card 6 months.

[Underh20]

Well, I just called.

The lady was nice and not very pushy.  She offered to lower the monthly fee, but I told her it wasn't the cost that was the issue.  I laid out the "it's just a business decision" spiel and told her when HSBC stops CLDing those with already rock bottom limits, I'll probably be back.  She thought it was funny.  Nice lady.

[usmc58555]

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Underh20 wrote:

Well, I just called.

The lady was nice and not very pushy.  She offered to lower the monthly fee, but I told her it wasn't the cost that was the issue.  I laid out the "it's just a business decision" spiel and told her when HSBC stops CLDing those with already rock bottom limits, I'll probably be back.  She thought it was funny.  Nice lady.

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Umm do you really think taking your aggravation out on an hourly employee is something proper to do?

People who make more money a year then she makes in 10 years make those decisions.

[FretlessMayhem]

They won't close it from canceling their credit service, but they are quick to close accounts with 3+ months of no activity.

[johnson_long]

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they are quick to close accounts with 3+ months of no activity.

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HSBC axed my card after no activity for 6-months back in May, It was pretty much six-months from the day I made the last PIF last November that I received my canx letter,,

[haulingthescoreup]

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usmc58555 wrote:

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Underh20 wrote:

Well, I just called.

The lady was nice and not very pushy.  She offered to lower the monthly fee, but I told her it wasn't the cost that was the issue.  I laid out the "it's just a business decision" spiel and told her when HSBC stops CLDing those with already rock bottom limits, I'll probably be back.  She thought it was funny.  Nice lady. 

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Umm do you really think taking your aggravation out on an hourly employee is something proper to do?

People who make more money a year then she makes in 10 years make those decisions. 

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Huh? Where do you read anything about "taking your aggravation out on an hourly employee"?

I don't know if you've tried to close a CC recently, but a lot of CSR's will try to argue you out of doing so (probably at the instruction of the suits making all the money.) I see nothing wrong with saying that their current card policies don't work for you (him, me, the caller, whomever) and that if the policies change, one might re-establish a business relationship with them.

After closing a Barclay's card, my TrueCredit service, and two Experian monitoring services (long story, they multiplied like bunnies), I found that it took twenty minutes to pull myself together to make this sort of call. "No, really, thanks, I appreciate it, but I no longer need it. No, nothing in particular, other than finding that the card isn't eligible for a customer-requested CLI / you won't let me pull all three daily any more / your reports don't really update in real time / they're redundant. Yes, I think you guys are lovely. No, I'm afraid you're not lovely enough to make me want to stay with them. But you have a nice day, now. Yes, thank you, I plan to have a nice day, too." Whew.

[Underh20]

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usmc58555 wrote:

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Underh20 wrote:

Well, I just called.

The lady was nice and not very pushy.  She offered to lower the monthly fee, but I told her it wasn't the cost that was the issue.  I laid out the "it's just a business decision" spiel and told her when HSBC stops CLDing those with already rock bottom limits, I'll probably be back.  She thought it was funny.  Nice lady.

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Umm do you really think taking your aggravation out on an hourly employee is something proper to do?

People who make more money a year then she makes in 10 years make those decisions.

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You must be confused.

It was very pleasant conversation.