Will Macy's remove a 2-day late?

[ShootingStar]

Long story short -- I remembered to make my Macy's payment two days after due date -- first time late (I usually pay 2 weeks early).  I was immediately assessed a $29.00 late fee and $2.00 interest fee.  This is really upsetting for me as I've worked diligently at repairing my credit; and even though this will not be posted to my CR, I'm wondering if they will remove the late/late fee for a "one time forgiveness"?

Any experience with this?  Any particular thing I should say?  Specific number to call?

Much thanks for the advice in advance!

[ngerasimatos]

Usuaully if its a first tie offense they will.

[ShootingStar]

Thanks -- I'm hoping they don't CLD on me.  Looks as though some have experienced that after a late. 

[Anonymous]

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@ShootingStar wrote:

Long story short -- I remembered to make my Macy's payment two days after due date -- first time late (I usually pay 2 weeks early).  I was immediately assessed a $29.00 late fee and $2.00 interest fee.  This is really upsetting for me as I've worked diligently at repairing my credit; and even though this will not be posted to my CR, I'm wondering if they will remove the late/late fee for a "one time forgiveness"?

Any experience with this?  Any particular thing I should say?  Specific number to call?

Much thanks for the advice in advance!

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I have experienced this before so I am providing what happened to me. if others have had a different experience please let SS know. I have paid Macys "late" twice in two years.  The first time I was a day late because i confused my due date. The second time I did pay ontime, however there was a computer issue at the store, so my payment reflected as being a day late even though I paid on the due date.

Anywho, in both situations my CL was automatically REDUCED.  In both situations I was able to get it restored back to the original limit, however the actual "late" is not removed. Also, it appears the CL restoral also counted as one of GLIs. In the later situation after two days worth of calls the issue at the store was confirmed and CL restored, however I was advised my account would be notated internally since there was no way to remove the late.

So based on my experience, i would suggest you contact them to check on your CL. It doesnt always happen immediately, but it will happen. That has been confirmed by every csr I have spoken. A late payment will automatically trigger a CLD.

[ShootingStar]

Thanks for the info -- I actually spoke with one of their CSRs this evening -- after speaking with a manager they stated they would remove the actual "late" and remove the $29.00 late fee -- should reflect as such within two days.  I'll be checking repeatedly to see if this is the case -- and after reading your post, I'll also be checking often for any CLD.  I'm hoping this wouldn't happen as they've assured me they'll be removing the actual late.  We'll see....

Much thanks for the heads up!