Credit Card Center Advertiser Disclosure

Reply
Established Member
Posts: 60
Registered: ‎02-25-2017

Wow

So I keep hearing that Disco's CS is top notch. I called them today to get my APR and to verify my address and email (just because) and wow now thats what I call customer service. I was only on hold for a couple minutes and the CSR was clear, consice, and very polite. She had quite a sense of humor too ("Wow you're that young and you had THESE credit scores? My son is twice your age etc. etc.). Not to mention I love the fact that all their CS is US based. I can't stand when I'm on the phone and the CSR is extremely hard to understand. Just because it's very frustrating and can prolong CS calls beyond belief. 

 

You rock Disco!

Valued Contributor
Posts: 2,667
Registered: ‎03-03-2008

Re: Wow

Welcome to the big leagues!

 

*chuckle*

 

They're pretty cut and dry on the chat but, I suppose you'll find that out when you register online when you get your secret package!

Valued Contributor
Posts: 2,070
Registered: ‎01-10-2016
0 Kudos

Re: Wow

Their CS is top notch, their rewards are great, and when they like you, they let your CL reflect that Smiley Happy!
Valued Member
Posts: 141
Registered: ‎02-24-2017
0 Kudos

Re: Wow

[ Edited ]

*some* chase cards are also pretty good at this, if you use your registered number to dial the correct number (the ones printed on card), a real person picks up the phone in seconds and they are in general polite, ready to help, competent and they already know who you are and your account info from the incoming number.

 

But discover is providing a very good service without AF, which is amazing.

 

Don't get me started with Citi thoughSmiley Sad

Established Member
Posts: 60
Registered: ‎02-25-2017
0 Kudos

Re: Wow

Yeah she was really enthusiastic. She also reminded me that every 6 mo or so they do review of accts or so, to see if I qualify for any special promos, a lower APR, etc. etc. 

Valued Contributor
Posts: 2,667
Registered: ‎03-03-2008
0 Kudos

Re: Wow


translucent wrote:

Yeah she was really enthusiastic. She also reminded me that every 6 mo or so they do review of accts or so, to see if I qualify for any special promos, a lower APR, etc. etc. 


They review but, you have to ask them about it every 6 months Smiley Wink   This is something you learn through the process of having the card.  Just pop open chat and ask if there are any current offers on your account.

Established Member
Posts: 60
Registered: ‎02-25-2017
0 Kudos

Re: Wow

Oh god Citi is horrendous.

Established Member
Posts: 60
Registered: ‎02-25-2017
0 Kudos

Re: Wow

And is it every 60 or 90 days you can hit the luv button? Especially when you first open the account., 

Valued Contributor
Posts: 2,070
Registered: ‎01-10-2016
0 Kudos

Re: Wow

I don't have a citi card (will be getting Costco this month) are they really that bad?. My DW has two but she's never called CS
Established Member
Posts: 60
Registered: ‎02-25-2017
0 Kudos

Re: Wow

I havent had direct experience with them but my mom and a couple of my friends had some citi cards and nothing but headaches had come from that. 1 late payment (a couple days late - it was a matter of payroll processing) and they came down cut throat. 

Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.

† Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
‡ Credit cards for FICO Score ranges: The score ranges are guidelines based on internal myFICO analysis of actual applicant approvals, and having a FICO Score in a particular range does not guarantee you will be approved for credit cards recommended in that range. These ranges were not provided by any card issuer.

* For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While myFICO always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.