JagerBombs89 wrote:
my-own-fico wrote:When applying online, the account number is listed on the web page that asks you whether to print or mail my application, while the reference number is listed on the application itself.
Well I will have to check this out. Luckily I can still see all the cached pages through Firefox and maybe I will be able to get my account number
On a second note, I posted before that I had to reapply and yada yada yada... Well I finally talked to someone willing to help me out and look for my application and what do you know... THEY FOUND IT!!! Only thing I must do is send in a copy of my DL and SSN and then I should be good to go. I wonder if they are only making me do this because I have an Active Duty Alert on my credit reports?
I had to fax these in as well. I think it's just their SOP.
Glad they finally figured out that you exist!
I app'd the other day, using the PRPS method. When I finished it told me I needed to mail a copy too. So I mailed that, and now I check my email and they are requesting more information to complete the application process. I need to call them and figure out what is going on.
Anyone else have something like this happen?
Starting Score: TU: 655 EQ: 701 (12/2010)
Can I be the first to say that their customer service is horrible? I read nothing that said that I had to wait until I get the packet in the mail to be able to log into my acct. She said that if I try too many times beforehand, that I will be locked out. I told har I already had been and that was met with dead air.....LONG.....DEAD....AIR.
Good Lord....getting answers from them is like trying to get a reaction from a stuffed animal!
I wish Navy Fed had EX FICO's! 
Starting Score: 07/2011 TU 732 EQ 717 EX 702
BungalowMo wrote:Can I be the first to say that their customer service is horrible? I read nothing that said that I had to wait until I get the packet in the mail to be able to log into my acct. She said that if I try too many times beforehand, that I will be locked out. I told har I already had been and that was met with dead air.....LONG.....DEAD....AIR.
Good Lord....getting answers from them is like trying to get a reaction from a stuffed animal!
I wish Navy Fed had EX FICO's!
No, since others have complained here and there 
Perhaps am not as tough an audience but if one csr is perplexed by that kind of minutia b4 a member even goes 'live' online, not sure that qualifies as horrible cs to me.
Not targeting anyone and understand that a dead air response is annoying and not good cs but actually find it a bit embarassing when folks get a bit too OCD about the process and would rather chillax and save judgement for actual product and service requests beyond, 'how/when can I log in!?'
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