cancel
Showing results for 
Search instead for 
Did you mean: 

amex cc cs

tag
Anonymous
Not applicable

amex cc cs

Called amex today about my everyday card due to swipe errors. Anyways, is their customer service all outsourced now? It seemed similar to when I had the serve account.
Message 1 of 3
2 REPLIES 2
jd352
Regular Contributor

Re: amex cc cs

For me:
Zync seemed outsourced - at least overseas.
PRG seemed US-based.
BCE seemed US-based.
Everyday I have not had contact with yet. TBD.

Platinum seemed US-based. This I would expect for being one of the top tier offerings. 

Calls might also get routed based on what you are requesting. "Simple" issues might go overseas/outsourced. More advanced issues, such as CLI's, might route to a US-based center.


NPSL............... $20,700........... $15,200.......... $5,000............ $15,000............ $20,000
Current Scores: Equifax: 761 (Fico) TransUnion: 751 (Fico) Experian: 768 (Fico)
Message 2 of 3
Anonymous
Not applicable

Re: amex cc cs

Either way I'm happy with the card and rarely call the issuers.
Message 3 of 3
Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.