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Valued Contributor
Repo-ed
Posts: 2,602
Registered: ‎02-09-2012

@askamex (update)

[ Edited ]

In one of Dunncarrs threads, we were discussing the moving around of CL's

 

I was recently bumped from $2800 CL on my Delta gold to $8400 Sunday at my 61 day mark.

 

I then applied for a Amex Costco TE and was approved with only a $2k limit.  I will not be able to request a 3x CLI at 61 days with this card, having just recieved a CL on the delta.

 

So not wanting to hurt my chances for any cards and not being issued at least a 5k CL, I sent a tweet over twitter to @askamex and within moments a Rachel direct messaged me her # and ext and picked-up on first ring.  After a few account security questions, she knocked out the request and had me on my way.

 

That's just CS that is hard to find.


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Regular Contributor
aplast
Posts: 150
Registered: ‎06-20-2012

Re: @askamex


Repo-ed wrote:

In one of Dunncarrs threads, we were discussing the moving around of CL's

 

I was recently bumped from $2800 CL on my Delta gold to $8400 Sunday at my 61 day mark.

 

I then applied for a Amex Costco TE and was approved with only a $2k limit.  I will not be able to request a 3x CLI at 61 days with this card, having just recieved a CL on the delta.

 

So not wanting to hurt my chances for any cards and not being issued at least a 5k CL, I sent a tweet over twitter to @askamex and within moments a Rachel direct messaged me her # and ext and picked-up on first ring.  After a few account security questions, she knocked out the request and had me on my way.

 

That's just CS that is hard to find.


great to know! I was wondering how they were going to handle those questions, and it sounds like they did a stand up job. thanks for sharing!

American Express Green - NPSL, Sams Club Discover - 4000, Paypal Smart Connect - 4000, Capital One - 3500, Barclaycard Visa - 2500, Walmart - 1500, Discover IT - 1000, Ashley Furniture Home Store - 1000, Care Credit - 1000.
Established Contributor
rtw
Posts: 748
Registered: ‎05-01-2012

Re: @askamex

Thanks for that information!


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Valued Contributor
Epcot
Posts: 2,592
Registered: ‎10-10-2012

Re: @askamex

Interesting, always good to hear such positive experiences!

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Frequent Contributor
FutureBillionaire
Posts: 420
Registered: ‎12-12-2012

Re: @askamex

They always do a good job when I speak to them.

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Regular Contributor
awal
Posts: 198
Registered: ‎10-25-2010

Re: @askamex

Thanks for the suggestion, I'm having a sync issue and online account messages to CSRs just get me excuses... Time to try twitter...
Starting Scores: 673 EQ | 665 TU08 | 679 EX
Current Scores: 667 EQ 05/2013 | 675 TU08 05/2013 | 685 EX 03/2013(via AMEX App)

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Regular Contributor
sakhalin070
Posts: 222
Registered: ‎08-28-2012

Re: @askamex

Their twitter account is great.  I've only tweeted one question to @askamex but I got a response in like...a minute and 30 seconds, no joke.


FICO: TU 781 EX 776
Valued Contributor
Repo-ed
Posts: 2,602
Registered: ‎02-09-2012

Re: @askamex

***UPDATE***

 

Recieved a letter today from Amex advising that they have declined my CL transfer from my Delta Gold, to my Costco TE, due to not having the Delta card opened long enough.

 

I'm sorta of torn on how I feel about this, but won't lose sleep.

 

The Costco TE will have it's lowly $2k limit for 6 months, and then hopefully I can get it to at least 5k.


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Established Contributor
j_casteel
Posts: 1,002
Registered: ‎06-21-2012

Re: @askamex

that's lame

 

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New Contributor
slippy84
Posts: 81
Registered: ‎12-24-2012

Re: @askamex

Dang, tough luck with the letter you received.

 

Thought I would share that CitiBank also has a very responsive twitter account @AskCiti that I had a fantastic experience with last week after some frustration with my credit card online account. Similar story to yours with very prompt responses (<10 mins) and a personal phone call from them. They requested I send them a direct message with my phone number and a time to call.

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