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Valued Contributor
Repo-ed
Posts: 2,953
Registered: ‎02-09-2012
0

@askamex (update)

[ Edited ]

In one of Dunncarrs threads, we were discussing the moving around of CL's

 

I was recently bumped from $2800 CL on my Delta gold to $8400 Sunday at my 61 day mark.

 

I then applied for a Amex Costco TE and was approved with only a $2k limit.  I will not be able to request a 3x CLI at 61 days with this card, having just recieved a CL on the delta.

 

So not wanting to hurt my chances for any cards and not being issued at least a 5k CL, I sent a tweet over twitter to @askamex and within moments a Rachel direct messaged me her # and ext and picked-up on first ring.  After a few account security questions, she knocked out the request and had me on my way.

 

That's just CS that is hard to find.

Regular Contributor
aplast
Posts: 150
Registered: ‎06-20-2012
0

Re: @askamex


Repo-ed wrote:

In one of Dunncarrs threads, we were discussing the moving around of CL's

 

I was recently bumped from $2800 CL on my Delta gold to $8400 Sunday at my 61 day mark.

 

I then applied for a Amex Costco TE and was approved with only a $2k limit.  I will not be able to request a 3x CLI at 61 days with this card, having just recieved a CL on the delta.

 

So not wanting to hurt my chances for any cards and not being issued at least a 5k CL, I sent a tweet over twitter to @askamex and within moments a Rachel direct messaged me her # and ext and picked-up on first ring.  After a few account security questions, she knocked out the request and had me on my way.

 

That's just CS that is hard to find.


great to know! I was wondering how they were going to handle those questions, and it sounds like they did a stand up job. thanks for sharing!

American Express Green - NPSL, Sams Club Discover - 4000, Paypal Smart Connect - 4000, Capital One - 3500, Barclaycard Visa - 2500, Walmart - 1500, Discover IT - 1000, Ashley Furniture Home Store - 1000, Care Credit - 1000.
Established Contributor
rtw
Posts: 797
Registered: ‎05-01-2012
0

Re: @askamex

Thanks for that information!


Starting Score: EX: 575 (PSECU 5/2/12) TU: 582 (3/6/12) EQ: 664 (4/27/12)
Current Score: EX: 699 (PSECU 06/04/14) 702 (my FICO 08/05/14) TU: 699 (08/01/14) EQ: 675 (07/08/14)
Goal Score: 720
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Valued Contributor
Epcot
Posts: 2,784
Registered: ‎10-10-2012
0

Re: @askamex

Interesting, always good to hear such positive experiences!

Starting Score: EQ 717 EX 724 TU 736
Current Score: EQ 809 EX 774 TU 805
App free since 4/11/13
Established Contributor
FutureBillionaire
Posts: 641
Registered: ‎12-12-2012
0

Re: @askamex

They always do a good job when I speak to them.

Gas: Discover It, Penfed Platinum Rewards x2, Chase freedom, Citi TYP
Plane tickets: CSP
Groceries: AMEX BCP, Penfed Platinum Rewards,Citi TYP
Clothes: Express, Amex BCP, Discover IT
Amazon: Citi Forward, Cash +
Restaurants: Citi Forward, Chase Freedom, Discover IT, CSP
Hotels and other travel: Discover Escape, CSP
Movies: BofA travel rewards visa signature(fandango), Discover IT, Citi Forward, Freedom
Bars, clubs, tomfoolery: CSP, Citi Forward, Discover IT, Freedom
Balance transfers: Kroger 123 rewards
Bill Pay: Chase Ink Plus, Citi Forward,
Everyday spending: Bofa Accelerated cash rewards amex, Discover Escape
Regular Contributor
awal
Posts: 223
Registered: ‎10-25-2010
0

Re: @askamex

Thanks for the suggestion, I'm having a sync issue and online account messages to CSRs just get me excuses... Time to try twitter...

Starting Scores: 667 EQ 09/2013 | 682 TU08 01/2014 | 685 EX 03/2013(via AMEX App)
Current Scores: 667 EQ 09/2013 | 681 TU08 07/2014 | 689 EX 06/2014(via AMEX CLI)

AMEX BCE $12.3K | AMEX Zync NPSL | Cap1 Quicksilver MC $3.5K | NFCU Visa Signature cashRewards $20K
NFCU NavChek $15K | Target Visa $5K | Comenity VS $2.2K | Walmart $3.3K
Frequent Contributor
sakhalin070
Posts: 292
Registered: ‎08-28-2012
0

Re: @askamex

Their twitter account is great.  I've only tweeted one question to @askamex but I got a response in like...a minute and 30 seconds, no joke.

AMEX BCE, Discover IT, Citi Forward, BoA Travel Rewards

FICO: TU 781 EX 776 Last App: November 2012
Valued Contributor
Repo-ed
Posts: 2,953
Registered: ‎02-09-2012
0

Re: @askamex

***UPDATE***

 

Recieved a letter today from Amex advising that they have declined my CL transfer from my Delta Gold, to my Costco TE, due to not having the Delta card opened long enough.

 

I'm sorta of torn on how I feel about this, but won't lose sleep.

 

The Costco TE will have it's lowly $2k limit for 6 months, and then hopefully I can get it to at least 5k.

Valued Contributor
j_casteel
Posts: 1,905
Registered: ‎06-21-2012
0

Re: @askamex

that's lame

 

| Walmart $5k | Amazon $5k | NFCU $19.5k | NLOC $15k | Lowes $17k | BoA $15k | Freedom $3k | IT $4k | CSP $5k | Marriott $5k | AMEX TE $9k | Alaska $5k |
Starting Scores: EQ:571 EX:??? TU:597
Current Scores: EQ:694 EX:709 TU:703
Goal Scores: 700
across the board
Contributor
slippy84
Posts: 83
Registered: ‎12-24-2012
0

Re: @askamex

Dang, tough luck with the letter you received.

 

Thought I would share that CitiBank also has a very responsive twitter account @AskCiti that I had a fantastic experience with last week after some frustration with my credit card online account. Similar story to yours with very prompt responses (<10 mins) and a personal phone call from them. They requested I send them a direct message with my phone number and a time to call.

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