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Frequent Contributor
Posts: 373
Registered: ‎03-26-2010
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barclays in not prime

i am not impressed with barclays foreign csr. I have been hung up on 3 times. The reps can not speak english. hardly prime... not impressed at all.

 

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Posts: 26,772
Registered: ‎02-07-2013
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Re: barclays in not prime

Sorry you had a bad experience :smileysad:



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Valued Contributor
Posts: 1,715
Registered: ‎03-07-2013
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Re: barclays in not prime

I agree about their csrs! Ive talked to them on 3 occasions and they are comparable to front line Capone csrs! Lol


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Senior Contributor
Posts: 7,254
Registered: ‎01-05-2013
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Re: barclays in not prime

I guess it''s another case of YMMV.  In my brief time with the card, my dealings with CSRs have been excellent.  The reps have been knowledge, helpful and friendly. No issues with communications. 

 

Sorry, if you have encountered something different.

Super Contributor
Posts: 9,964
Registered: ‎04-22-2013
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Re: barclays in not prime

Really another example of why saying a bank is or isn't prime isn't all that meaningful.  Here the OP has experienced very bad CSRs.  But, you can experience that with almost any bank (although top tier cards at major banks usually have better staff).   To me, a subprime bank/card has some or all of these:

 

 

1) Lots of fees, including things like monthy charges, processing fees etc

2) Very low credit limits that don't grow and are eaten up by fees

3) Poor or non-existent rewards, despite very high APRs.

 

Most Barclays cards aren't like that..

Moderator
Posts: 27,206
Registered: ‎09-13-2012
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Re: barclays in not prime

I agree with longtimelurker . Prime shouldn't be based on CSRs because for every one that is rude or lacking sufficient knowledge- another customer will rave about great customer service.
Valued Contributor
Posts: 1,715
Registered: ‎03-07-2013
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Re: barclays in not prime

Agree :smileyhappy: I consider them prime but from my experience thus far their csrs have been comparable to capones. Heh. No biggy to me tho...after years of dealing w sub prime csrs I'm used to it. Lmao


GARDEN GOAL: MARCH 2014
LAST APP: 08/20/2013
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Posts: 7,254
Registered: ‎01-05-2013
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Re: barclays in not prime


longtimelurker wrote:

Really another example of why saying a bank is or isn't prime isn't all that meaningful.  Here the OP has experienced very bad CSRs.  But, you can experience that with almost any bank (although top tier cards at major banks usually have better staff).   To me, a subprime bank/card has some or all of these:

 

 

1) Lots of fees, including things like monthy charges, processing fees etc

2) Very low credit limits that don't grow and are eaten up by fees

3) Poor or non-existent rewards, despite very high APRs.

 

Most Barclays cards aren't like that..


Well stated.

Frequent Contributor
Posts: 373
Registered: ‎03-26-2010
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Re: barclays in not prime

I guess thats why discover advertises american reps. because people are tired of it. Customer service is the most important issue to me.  I think its very meaningful to say who is prime and who isn't. I know the terms before signing up. prime should also mean good customer service. 

 

 

the reason for my call was because when i loged in to my account online it said click here to active.... card was not stolen or lost and less than a year old. after 45 minutes on the phone the supervisor finaly told me it was because of a security breach,(on barclays end) a new card was being sent, well ok but they didnt tell me any of that! 

 

 

like i said barclays is not prime imo, 

Capital One QuicksilverOne MC| MTV Visa | Sony Visa | NFL Visa | ebay MC | Best Buy MC | Credit One Visa | JCP | Kohl's| Conoco | Bloomingdale's | Lowe's | CareCredit | Firestone | Walmart | Academy Sports Visa | Macy's | Target | Amazon | Gap |
Valued Contributor
Posts: 1,507
Registered: ‎07-24-2011
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Re: barclays in not prime

[ Edited ]

jeffery581 wrote:

I guess thats why discover advertises american reps. because people are tired of it. Customer service is the most important issue to me.  I think its very meaningful to say who is prime and who isn't. I know the terms before signing up. prime should also mean good customer service. 

 

 

the reason for my call was because when i loged in to my account online it said click here to active.... card was not stolen or lost and less than a year old. after 45 minutes on the phone the supervisor finaly told me it was because of a security breach,(on barclays end) a new card was being sent, well ok but they didnt tell me any of that! 

 

 

like i said barclays is not prime imo, 


Sorry you had a bad experience, however any experience I have had with Barclay has been a positive one.  To say that they are not prime because of your CSR experience is like saying that because the CSR at the Bentley dealership you just purchased your car from was awful so that's not a prime car....I know not the greatest comparison but I have had a drink or two....LOL!!!

 

American Express is prime right?  Well search through here and you will find that many people have complained about their CSR as well.  Does that make them not a prime card as well?  But I do get that when you have bad service with a company you do business with that it can leave a bad taste in your mouth about them.


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