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11-17-2013 07:26 AM
my first american express and i have to say im extremely disappointed.
every time i call i deal with india , really amex? i understand i dont have one of the more prestigious annual fee cards but the customer service
and the app has left me very disappointed.
every time ive called for my freedom or sapphire i get real people here in the u.s...im really becoming team chase!
i know everyone's experience is different thought i would vent=]
im pushing everything through it right now for the cli but once i get it i will not use it for anything other than gas and groceries.
thanks for listening lol
11-17-2013 07:43 AM
11-17-2013 08:46 AM
11-17-2013 09:24 AM
11-18-2013 09:40 AM
Amex, like chase, has a tiered customer service system. The type of CSRs you get is dependent upon the product you have, and also your internal score with them. Most companies work the same way. They try to dedicate the best team of CSRs available for their "best" customers. For instance, if you are a frequent customer at amazon, especially for expensive purchases, and rarely ever have any claims / returns, you will almost get US based CSR whenever you call, even if its during the wee hours.
Amazon is awesome. Off topic, I know.
I've had great service with Chase even when I speak with folks outside of the country. I've had terrible service from domestic customer service with many companies.
11-18-2013 09:53 AM
Personally I think the Amex app is one of the best compared to all the others I use (Amex, BOFA, Chase, DCU, Cap One, Penfed, SDFCU, USAA etc ad nasuem). Only thing I find awkward is how often they change things which forces me to figure a new interface out (twice in the last year IIRC) but that's hardly an extreme amount of time on my part. Their application navigation is admittedly different from every other lenders app I have experience with, so I can see how that'd be offputting at first blush and also I'm in the Amex app at least twice a month, and the others average (excluding Chase, depository institution) average less than once per month.
Out of curiosity what are you often calling about? The only times I've ever talked to my credit card issuers is when they contact me about possible fraud, in which case I don't care whom I talk to at all.
11-18-2013 10:00 AM
Just curious, but did they actually fix the problem you had? I have the same card so just wondering if the concern is that they are in India or they actually didn't fix the issue you called about. It doesn't really matter to me who I talk to if they will take care of my problem.
11-18-2013 10:04 AM
I have three AMEX cards, and everytime I call I get someone from the US. I don't care if the person is in the US, India, or on the moon as long as they help me out.
If the problem is that the accent makes it hard to understand, then maybe ask them to speak slower or ask for a native English speaker politely.
11-18-2013 10:40 AM
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