Reply
Valued Contributor
Posts: 1,962
Registered: ‎01-24-2012
0

Re: blue cash amex vent!

They may not be from the United States all of the time, but they are always nice and efficient with what they do. You didn't indicate that you had difficulty, so why does it matter what country the person is in/from?


lg8302ch wrote:
I am also a bit frustrated about their customer service..why? When I applied I did not go through the link of cardmatch so I got the lower sign up bonus and the higher APR. My own fault and I accept. Since my 0 APR will end shortly and I still get the 12,99% APR offers through cardmatch I called to see if it can be matched. Now it comes..Amex wants me to re-apply for the same card and then cancel the present BCP...really? I thought I did not hear right but it is serious as I called a 2nd time and had been told the exact same! ..no way I am going to apply for a card that I already have but for sure Amex will never get a dime in interest from me. It will be a PIF card! If I ever want to carry a balance for a couple of months then not on Amex :smileysad: as on of the highest APR cards !.....I am not sure where my call got answered but it looks the csr were on a script both times.

Chase will match, but only if it's within ninety days of approval. No issuer will let you wait almost one year to then ask if you can be matched to another offer. American Express won't match even if it's one day after you were approved. So they aren't alone in not matching offers like you described.

Frequent Contributor
Posts: 253
Registered: ‎07-04-2008
0

Re: blue cash amex vent!

This idea of national identity having a bearing on customer service is interesting. There is no denying that it is difficult to communicate about complex matters across cultural, transnational, and language barriers. I have mostly spoken to the CSRs for AmEx new accounts. I am not sure where they are. They have sort British-Indian accents, but they speak English like native speakers. They were always helpful and able to answer my questions. I must say though, the people who work in call centers outside of the U.S. frequently have no power to do anything regarding your account, outside of the usual address changes, accounts closures, script readings, and making payments. Anytime I ask a CSR from outside the U.S. about something complicated, I tend to get transferred to a rep in the U.S.
Cards I Carry
$1K$1.1K$7.5K$10.1K$23K$12k$5k$6k$12.5k
Total Available Credit: $85.2k | FICOS: EX 643 | EQ 621 | TU 678
Store: Nordstrom Retail $6k and Target $800. Recently acquired: U.S. Bank Cash Rewards Visa $1k.
Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.