the answer is b
Yeah, I'd call and ask to escalate the call until you find a person to assist you. If it was closed in error they have a special provision to reopen the same account if you get it taken care of right away. It happened to me once when I had a card closed by error. Took several days until it was reopened IIRC. Good luck
There has to be a mistake some where. I would give them a call asap in the morning as well. Good luck and wishing you the best.
i swear god if they dont fix it i got their 4 credit cards and 3 from hsbc and checking account i ll close 8 acoouint tomorrow