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i will not like cap 1 til they remove my old account!!! haha
Yes, I agree! I did not have good experience with them years ago. They were the last card I apped for this year (QS1) and so far I like it a lot and customer service is better.
I think people like to bash Cap One for no real reason. Do people sometimes have a bad experience with them? Sure, but the same can be said for almost (if not every) credit card company.
I've been with them for 5 years now and I have never had a problem. All my contacts with customer service have gone very smoothly and the reps were always nice. They treated me well when my credit wasn't so hot and they've really treated me nicely over the past few months.
I'm fairly new to credit cards (compared to some), so perhaps they were awful in the past, but my experiences have been nothing be positive.