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New Contributor
littlesister
Posts: 68
Registered: ‎11-07-2010
0

capital one lied

A few weeks back I posted about cap one refunding my AF after it had posted.!

 Well it posted so I called and now they tell me they can't refund it?! What? Are you kidding me?

 The guy promised and even told me he would put a note in my account to call me when it posted, but

according to the guy I spoke with last nite, there wasn't anything about it. He said sorry and offered me a apr.

 reduction for 7 months. I told him to shove it and hung up! Now that I paid it I will never use it again and will

 close when the time is right for me!

Transunion Fico 753
Equifax Fico 756
Experian 817 (amex pull)
Moderator
pizzadude
Posts: 9,674
Registered: ‎01-28-2010
0

Re: capital one lied


littlesister wrote:

A few weeks back I posted about cap one refunding my AF after it had posted.!

 Well it posted so I called and now they tell me they can't refund it?! What? Are you kidding me?

 The guy promised and even told me he would put a note in my account to call me when it posted, but

according to the guy I spoke with last nite, there wasn't anything about it. He said sorry and offered me a apr.

 reduction for 7 months. I told him to shove it and hung up! Now that I paid it I will never use it again and will

 close when the time is right for me!


Wow, sorry that happened.  Did you ask to escalate to a supervisor ?  

 


 

March2010 FICO® ~ 695 TU, 653 EQ, 697 EX
Frequent Contributor
ctb89
Posts: 419
Registered: ‎03-05-2012
0

Re: capital one lied

Speak with a supervisor. I had this happen before with HSBC and the only way I solved it was to make a scene and speak with a supervisor. I told them I would cancel the account but I would not pay the AF.

Senior Contributor
john398
Posts: 3,521
Registered: ‎01-19-2009
0

Re: capital one lied

you could go ahead and try to close and maybe the retention specialist will refund the amount

New Contributor
littlesister
Posts: 68
Registered: ‎11-07-2010
0

Re: capital one lied


pizzadude wrote:

littlesister wrote:

A few weeks back I posted about cap one refunding my AF after it had posted.!

 Well it posted so I called and now they tell me they can't refund it?! What? Are you kidding me?

 The guy promised and even told me he would put a note in my account to call me when it posted, but

according to the guy I spoke with last nite, there wasn't anything about it. He said sorry and offered me a apr.

 reduction for 7 months. I told him to shove it and hung up! Now that I paid it I will never use it again and will

 close when the time is right for me!


Wow, sorry that happened.  Did you ask to escalate to a supervisor ?  

 


 


I did and the guy said he was it. I think I will call again and thank you for ur support.

Transunion Fico 753
Equifax Fico 756
Experian 817 (amex pull)
Valued Member
mindacid
Posts: 44
Registered: ‎02-28-2011
0

Re: capital one lied


littlesister wrote:

pizzadude wrote:

littlesister wrote:

A few weeks back I posted about cap one refunding my AF after it had posted.!

 Well it posted so I called and now they tell me they can't refund it?! What? Are you kidding me?

 The guy promised and even told me he would put a note in my account to call me when it posted, but

according to the guy I spoke with last nite, there wasn't anything about it. He said sorry and offered me a apr.

 reduction for 7 months. I told him to shove it and hung up! Now that I paid it I will never use it again and will

 close when the time is right for me!


Wow, sorry that happened.  Did you ask to escalate to a supervisor ?  

 


 


I did and the guy said he was it. I think I will call again and thank you for ur support.


I can almost see several Russian guys passing the phone around going "transfer!" and then Peggy ending up with the phone again and saying "Yes, this is supervisor".  :smileyhappy:

Established Contributor
guydiver
Posts: 565
Registered: ‎08-30-2007
0

Re: capital one lied


mindacid wrote:

littlesister wrote:

pizzadude wrote:

littlesister wrote:

A few weeks back I posted about cap one refunding my AF after it had posted.!

 Well it posted so I called and now they tell me they can't refund it?! What? Are you kidding me?

 The guy promised and even told me he would put a note in my account to call me when it posted, but

according to the guy I spoke with last nite, there wasn't anything about it. He said sorry and offered me a apr.

 reduction for 7 months. I told him to shove it and hung up! Now that I paid it I will never use it again and will

 close when the time is right for me!


Wow, sorry that happened.  Did you ask to escalate to a supervisor ?  

 


 


I did and the guy said he was it. I think I will call again and thank you for ur support.


I can almost see several Russian guys passing the phone around going "transfer!" and then Peggy ending up with the phone again and saying "Yes, this is supervisor".  :smileyhappy:


"No refund.....we give coupons" :smileyvery-happy:

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Mega Contributor
LS2982
Posts: 15,434
Registered: ‎04-09-2011
0

Re: capital one lied

Cap 1: 800-707-0489 (Senior Escalation Account Mgrs.)

 

OP call this number, they'll square it away for you!!




Silver Spade Garden Club Member - Last App 12/16/13 - Looking for a clean slate NO INQ's / Diamond Inspired!
Starting Score:
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Valued Contributor
tray
Posts: 1,460
Registered: ‎01-29-2008
0

Re: capital one lied

Sorry to read about your situation, but with credit scores like your's I would dump cap one and move onto better bank cards..Good Luck if you pursue the annual fee removal


Starting Score: EQ 546 TU 566
Current Score: EQ 693TU 08 729 EX 08 738Need to Garden/New Accounts
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Epic Contributor
Creditaddict
Posts: 20,988
Registered: ‎10-23-2007
0

Re: capital one lied


tray wrote:

Sorry to read about your situation, but with credit scores like your's I would dump cap one and move onto better bank cards..Good Luck if you pursue the annual fee removal


++++1

 

When you are in upper 700-800 credit you don't have an annual fee Capital One!

Get a bank that cares and knows why it should hold on to you.

They have turned focus to the money made off those of us rebuilding.

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