Oh God, here I go defending them. This is only the second time this has happened for those of you who are keeping track. We all know how much I love them!
It's really something so trivial that the 'Powers that be..." Decided it was really needed to post a memo or warn the CSRs, because it probably is really the simplest reason! (And even if they could script it, then it would simply complicate matters. Their CSRs still wouldn't know when to say it, unless it was from a dropdown list of responses to customer questions. And a message that says: repeat this and other excuses for this type of topic until the customers is so frustrated they simply hang up.)
With the transistion over of the HSBC they have to add in a bunch of new accounts into their system as they merge the two systems. Because of this they have probably simply not reporting as they did before. It might just be a temporary thing or a complete change of policies. Either way, 99% chance that most of the reporting issues are the result of the transition. Calm down and wait for a bit to see what this actually means.
This is a situation where we actually have to give them a bit of a chance.
It is by will alone I set my mind in motion.....
Always follow these rules: Only take a HP for a new account. Always use the best rewards card for that reward category. Don't close a card unless you know you really should. Never use more than 35% of a credit limit. Recon as much and as best you can. Use the introductory period to the best advantage. Get the signup bonus. Whenever possible PIF or balance transfer so you pay less in interest. Never give an excellent rating when it is actually the norm. Always look for a discount as more is always better.
Always accept candy from strangers because they have the best candy or from people you know have good candy.
Starting Score: 11/29/12 TU 527; EQ 565; EX 564 fako - bk7 dc'd 2/15/13
New goal 675
