chase is irritating...

[E150GT]

A week ago I messaged chase about changing my slate to a freedom. I was given some automated message about my account not being eligible. I asked why and they said it was something about complying with federal law. I just replied back that that was disappointing. They then said they would escalate my request and get back to me. I got a letter today saying I could call the number on the back of my card and they could offer me an alternative to applying for a new freedom. I did. The response? That I was not eligible for a PC since I still have until august with my promotional rate. I asked her about the alternative to applying for a new card and her response was the alternative is applying for a new card. It sounded so stupid. I really irritated me. It was a big waste of time since they could have told me this in the first message and I would have left it alone. Well at least I know a reason now. 

[LS2982]

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@E150GT wrote:

A week ago I messaged chase about changing my slate to a freedom. I was given some automated message about my account not being eligible. I asked why and they said it was something about complying with federal law. I just replied back that that was disappointing. They then said they would escalate my request and get back to me. I got a letter today saying I could call the number on the back of my card and they could offer me an alternative to applying for a new freedom. I did. The response? That I was not eligible for a PC since I still have until august with my promotional rate. I asked her about the alternative to applying for a new card and her response was the alternative is applying for a new card. It sounded so stupid. I really irritated me. It was a big waste of time since they could have told me this in the first message and I would have left it alone. Well at least I know a reason now. 

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How old is the slate card??

[E150GT]

a year

[LS2982]

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@E150GT wrote:

a year

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Is it at least 13 months old??

[E150GT]

probably 12 months 

[VirtualCuriosity]

So, is Chase irritating, or just this incident?  I see you have the CSP.  Has that been working out with them?

[LS2982]

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@E150GT wrote:

probably 12 months 

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I'd wait until July and try it again. Your not eligible ue to your account not being at least 13 months old.

[afbar1114]

It's the law not chase you must wait at least 13 months for any pc

[E150GT]

The official reason was the card is under an introductory rate. Otherwise they'd be happy to do it

[indiolatino61]

Isn't EVERY bank or lender irritating at some point......LOL?