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Dear Mr. Popham,
I received your inquiry
regarding the balance on your
account.
Our records indiacte that the
balance on your account as
on 08/27/2012 is a credit of $0.15. Your account
has been
paid in full as on 08/20/2012. I see that your account
had a
zero balance when your billing cycle closed for
08/26/2012, hence no
statement is generated for August
2012.
If you have any further questions, please reply using the
Secure Message Center.
Thank
you,
Pramila Fernandes
Customer Service
Specialist
1-800-436-7927
Account is owned by Chase Bank USA, N.A.
and may be
serviced by its affiliates.
I think that analyst may be misinformed. Given the popularity of Chase products in general on this forum, statistically someone would've run across this issue as we play reindeer games with our revolving utilization.
In this case, if the billing cycle closed on 8/26, the statement may be delayed a bit (and it was on a weekend, banking hours apply to computer systems too for some reason) and then it's another couple of days before credit reports are often updated. I'm pretty certain they will give you a statement at least, whether or not they report it is admittedly a different issue.
We've had reports in the past of accounts getting "stuck" at a balance when paid to zero (Hi Discover!) and I even had a really odd one with DCU and TU this week where they reported a balance from two months ago, when it was zero reported last month, and zero this month on EQ too; however, I strongly doubt that Chase has made a unilateral decision on this, and it's likely the CSR's being incorrect... or else Chase's well deserved and lofty reputation on this forum in particular is going to be mud near instantaneously .
@Revelate wrote:I think that analyst may be misinformed. Given the popularity of Chase products in general on this forum, statistically someone would've run across this issue as we play reindeer games with our revolving utilization.
In this case, if the billing cycle closed on 8/26, the statement may be delayed a bit (and it was on a weekend, banking hours apply to computer systems too for some reason) and then it's another couple of days before credit reports are often updated. I'm pretty certain they will give you a statement at least, whether or not they report it is admittedly a different issue.
We've had reports in the past of accounts getting "stuck" at a balance when paid to zero (Hi Discover!) and I even had a really odd one with DCU and TU this week where they reported a balance from two months ago, when it was zero reported last month, and zero this month on EQ too; however, I strongly doubt that Chase has made a unilateral decision on this, and it's likely the CSR's being incorrect... or else Chase's well deserved and lofty reputation on this forum in particular is going to be mud near instantaneously .
My chase card has no problems reporting a zero balance... This is odd.
Chase just reported my UA card with a 0 balance. Maybe the CSR misunderstood your question?
@swpopham wrote:Dear Mr. Popham,
I received your inquiry
regarding the balance on your
account.
Our records indiacte that the
balance on your account as
on 08/27/2012 is a credit of $0.15. Your account
has been
paid in full as on 08/20/2012. I see that your account
had a
zero balance when your billing cycle closed for
08/26/2012, hence no
statement is generated for August
2012.
If you have any further questions, please reply using the
Secure Message Center.
Thank
you,
Pramila Fernandes
Customer Service
Specialist
1-800-436-7927
Account is owned by Chase Bank USA, N.A.
and may be
serviced by its affiliates.
That makes no sense. My Chase accounts report 0 balances to the credit bureau. Maybe she meant you won't get an actual statement but it should still report.
Or did you not use the card at all? Non use = non reporting for some card issuers.
i think because it was paid off, before statement date I wont get a statement, ill see if the cb updates with 0 and when...