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Established Contributor
Posts: 554
Registered: ‎06-02-2012
0

chase wont report a 0 balance?

Dear Mr. Popham,

I received your inquiry
regarding the balance on your
account.

Our records indiacte that the
balance on your account as
on 08/27/2012 is a credit of $0.15. Your account
has been
paid in full as on 08/20/2012. I see that your account
had a
zero balance when your billing cycle closed for
08/26/2012, hence no
statement is generated for August
2012.

If you have any further questions, please reply using the
Secure Message Center.

Thank
you,

Pramila Fernandes
Customer Service
Specialist

1-800-436-7927

Account is owned by Chase Bank USA, N.A.
and may be
serviced by its affiliates.

"As long as the music is playing, you've got to get up and dance," he said. "We're still dancing."---Prince CEO Citi Bank

"Money isn't the most important thing in life, but it's reasonably close to oxygen on the "gotta have it" scale". ~Zig Ziglar
Moderator Emeritus
Posts: 10,932
Registered: ‎12-30-2011
0

Re: chase wont report a 0 balance?

[ Edited ]

I think that analyst may be misinformed.  Given the popularity of Chase products in general on this forum, statistically someone would've run across this issue as we play reindeer games with our revolving utilization.

 

In this case, if the billing cycle closed on 8/26, the statement may be delayed a bit (and it was on a weekend, banking hours apply to computer systems too for some reason) and then it's another couple of days before credit reports are often updated.  I'm pretty certain they will give you a statement at least, whether or not they report it is admittedly a different issue.

 

We've had reports in the past of accounts getting "stuck" at a balance when paid to zero (Hi Discover!) and I even had a really odd one with DCU and TU this week where they reported a balance from two months ago, when it was zero reported last month, and zero this month on EQ too; however, I strongly doubt that Chase has made a unilateral decision on this, and it's likely the CSR's being incorrect... or else Chase's well deserved and lofty reputation on this forum in particular is going to be mud near instantaneously :smileyhappy:.

 

Starting Score: EQ 561, TU 567, EX 599* (12/30/11, EX lender pull 12/29/11)
Current Score: EQ 04 693, EQ 8 685, TU 705, EX 709 (02/27/15)
Goal Score: 700 on EQ 04 (01/01/16)


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Moderator Emeritus
Posts: 7,225
Registered: ‎09-16-2011
0

Re: chase wont report a 0 balance?


Revelate wrote:

I think that analyst may be misinformed.  Given the popularity of Chase products in general on this forum, statistically someone would've run across this issue as we play reindeer games with our revolving utilization.

 

In this case, if the billing cycle closed on 8/26, the statement may be delayed a bit (and it was on a weekend, banking hours apply to computer systems too for some reason) and then it's another couple of days before credit reports are often updated.  I'm pretty certain they will give you a statement at least, whether or not they report it is admittedly a different issue.

 

We've had reports in the past of accounts getting "stuck" at a balance when paid to zero (Hi Discover!) and I even had a really odd one with DCU and TU this week where they reported a balance from two months ago, when it was zero reported last month, and zero this month on EQ too; however, I strongly doubt that Chase has made a unilateral decision on this, and it's likely the CSR's being incorrect... or else Chase's well deserved and lofty reputation on this forum in particular is going to be mud near instantaneously :smileyhappy:.

 


My chase card has no problems reporting a zero balance...  This is odd.


Starting Score: 08/29/2011 TU 671 EQ 674
Current Score: TU 754 EQ 694 EX 697
Wallet: NFCU Visa Sig 25k, Amex Lowes 22k, NavCheck 15k, Amex PRG, Amex Zync, Discover It 13.5k, Amazon Visa 5k
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Senior Contributor
Posts: 4,694
Registered: ‎02-23-2011
0

Re: chase wont report a 0 balance?

Chase just reported my UA card with a 0 balance.  Maybe the CSR misunderstood your question?

Established Contributor
Posts: 802
Registered: ‎05-16-2012
0

Re: chase wont report a 0 balance?


swpopham wrote:

Dear Mr. Popham,

I received your inquiry
regarding the balance on your
account.

Our records indiacte that the
balance on your account as
on 08/27/2012 is a credit of $0.15. Your account
has been
paid in full as on 08/20/2012. I see that your account
had a
zero balance when your billing cycle closed for
08/26/2012, hence no
statement is generated for August
2012.

If you have any further questions, please reply using the
Secure Message Center.

Thank
you,

Pramila Fernandes
Customer Service
Specialist

1-800-436-7927

Account is owned by Chase Bank USA, N.A.
and may be
serviced by its affiliates.


That makes no sense. My Chase accounts report 0 balances to the credit bureau. Maybe she meant you won't get an actual statement but it should still report.

100% Ficos: EX 773 , TU 772, EQ 771 Inquiries last 2 years/1 year/6 months: EX-0/0/0, TU-0/0/0, EQ-2/0/0~ last credit card app 6/24/13- New car loan 3/8/2014
Discover IT $9500~Kohls $1000~Amex BCE $2000~ Walmart Discover $7500~NFCU Signature CashRewards $19,400~ Chase Freedom MC $6000~ Chase Amazon Visa $1900~ Cap 1/HSBC MC $3500~ Amazon Store $7000~ Fingerhut $1050
Valued Contributor
Posts: 3,096
Registered: ‎01-26-2012
0

Re: chase wont report a 0 balance?

Or did you not use the card at all?  Non use = non reporting for some card issuers.

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Established Contributor
Posts: 554
Registered: ‎06-02-2012
0

Re: chase wont report a 0 balance?

i think because it was paid off, before statement date I wont get a statement, ill see if the cb updates with 0 and when...

"As long as the music is playing, you've got to get up and dance," he said. "We're still dancing."---Prince CEO Citi Bank

"Money isn't the most important thing in life, but it's reasonably close to oxygen on the "gotta have it" scale". ~Zig Ziglar
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