I think that analyst may be misinformed. Given the popularity of Chase products in general on this forum, statistically someone would've run across this issue as we play reindeer games with our revolving utilization.
In this case, if the billing cycle closed on 8/26, the statement may be delayed a bit (and it was on a weekend, banking hours apply to computer systems too for some reason) and then it's another couple of days before credit reports are often updated. I'm pretty certain they will give you a statement at least, whether or not they report it is admittedly a different issue.
We've had reports in the past of accounts getting "stuck" at a balance when paid to zero (Hi Discover!) and I even had a really odd one with DCU and TU this week where they reported a balance from two months ago, when it was zero reported last month, and zero this month on EQ too; however, I strongly doubt that Chase has made a unilateral decision on this, and it's likely the CSR's being incorrect... or else Chase's well deserved and lofty reputation on this forum in particular is going to be mud near instantaneously 
.
Starting Score: EQ 561, TU 567, EX 599* (12/30/11, EX lender pull 12/29/11)Current Score: EQ 660, Wally TU 697, EX unknown (05/13/13)
Goal Score: 680 in all three (01/01/14)
Take the FICO Fitness Challenge
Revelate wrote:I think that analyst may be misinformed. Given the popularity of Chase products in general on this forum, statistically someone would've run across this issue as we play reindeer games with our revolving utilization.
In this case, if the billing cycle closed on 8/26, the statement may be delayed a bit (and it was on a weekend, banking hours apply to computer systems too for some reason) and then it's another couple of days before credit reports are often updated. I'm pretty certain they will give you a statement at least, whether or not they report it is admittedly a different issue.
We've had reports in the past of accounts getting "stuck" at a balance when paid to zero (Hi Discover!) and I even had a really odd one with DCU and TU this week where they reported a balance from two months ago, when it was zero reported last month, and zero this month on EQ too; however, I strongly doubt that Chase has made a unilateral decision on this, and it's likely the CSR's being incorrect... or else Chase's well deserved and lofty reputation on this forum in particular is going to be mud near instantaneously
My chase card has no problems reporting a zero balance... This is odd.
Starting Score: 08/29/2011 TU 671 EQ 674Current Score (myFico + Amex): April 2013 TU 754 EQ 694 EX 694
Wallet: NFCU Visa Sig 25k, Amex Lowes 22k, NavCheck 15k, Amex PRG, Amex Zync, Discover It 13.5k, Amazon Visa 5k
Silver Spade Garden Club Member: App Free since 1/1/13. No more apps til 2014
MyFICO Fitness Goal: 800s Club!
Take the myFICO Fitness Challenge
swpopham wrote:Dear Mr. Popham,
I received your inquiry
regarding the balance on your
account.
Our records indiacte that the
balance on your account as
on 08/27/2012 is a credit of $0.15. Your account
has been
paid in full as on 08/20/2012. I see that your account
had a
zero balance when your billing cycle closed for
08/26/2012, hence no
statement is generated for August
2012.
If you have any further questions, please reply using the
Secure Message Center.
Thank
you,
Pramila Fernandes
Customer Service
Specialist
1-800-436-7927
Account is owned by Chase Bank USA, N.A.
and may be
serviced by its affiliates.
That makes no sense. My Chase accounts report 0 balances to the credit bureau. Maybe she meant you won't get an actual statement but it should still report.
myFICO is the consumer division of FICO. Since its introduction 20 years ago, the FICO® Score has become a global standard for measuring credit risk in the banking, mortgage, credit card, auto and retail industries. 90 of the top 100 largest U.S. financial institutions use the FICO Score to make consumer credit decisions.
>> About myFICO
