03-23-2013 04:13 PM
I had a question about the citi forward student card...applied for it back in february
On the credit card application online on the citi credit website it shows 5x per dollar spent on restaurants, movies, etc.
However I did not get any bonus points on this month's statement, only the base 1x points
Called card services. Talked to both the rep and her supervisor and they both deny such a benefit exists for the forward card. They tell me there is nothing they can do and that I should snail mail a copy of the ad their office in South Dakota to prove the 5x benefit.
Has anyone else had this problem and resolved it?
03-23-2013 08:05 PM
I'm not sure what is going on here. Myself and other posters who have had the card for some time experienced no problems getting bonus points, but several posters who were recently approved reported the same issue with Citi not honoring the 5x bonus. The frontline CSRs seem to not be aware of this problem or have any ability to resolve it. Try sending them a secure message and include a link to the web url where it clearly states the bonus. Good luck!
03-23-2013 08:10 PM
From what I've gathered, some of the new approved Citi Forwards either were approved without the 5X feature because of a signing bonus, or were left out altogether. I haven't seen a case where an existing Forward member hasn't gotten the 5X dining.
03-23-2013 09:12 PM
In The Garden!
03-24-2013 01:46 AM
this happened to my citi forward, i called CSR and they fixed this within a few days, they also gave me a bonus of 3000 bonus for 300 spent in 3 months.
03-24-2013 10:41 AM - edited 03-24-2013 10:43 AM
Thank you all for your suggestions!
Sent a secured message with a link to the ad, still waiting for a response.
On a related note, the 1000 points I was supposed to get for switching to paperless statements and the 100 points for paying on time/staying under the credit limit for the month have not posted.