Reply
New Member
Posts: 7
Registered: ‎03-28-2011
0

citibank product change

I recently contacted citi asking for a product change from my citi platinum select card (I had it since August 2010), to a citi dividend card. The customer service rep says this isn't possible, that I would just have to apply for the dividend card separately. However, I've seen that other members were successful in getting product changes with citi. So what gives?

Established Contributor
Posts: 754
Registered: ‎08-02-2008
0

Re: citibank product change


amalexander0 wrote:

I recently contacted citi asking for a product change from my citi platinum select card (I had it since August 2010), to a citi dividend card. The customer service rep says this isn't possible, that I would just have to apply for the dividend card separately. However, I've seen that other members were successful in getting product changes with citi. So what gives?


Call back and tell the CSR rep you want to speak to a supervisor. The first line CSRs can only see limited options; I've found after speaking with a supervisors there are options that they can only request. Good luck!

FICO: EX: 743 (10/14); TU: 758 (9/14); EQ 721 (9/14)

In My Wallet: Amex X 5 | Barclays X 3 | BOA X 1 | CapOne X 3 | Chase X 3 | Citi X 7 | DCU X 1 | Discover X 1 | Fidelity X 1 | Fifth Third X 1 | Macys X 1 | PenFed X 1 | PSECU X 1 | Sams Club MC X 1 | Target RedCard X 1 | USAA X 2 | US Bank X 1 | Walmart X 1 | Wells Fargo X 1 = 36 Cards

Holding off apps until the end of the year! Wish me luck!
New Member
Posts: 7
Registered: ‎03-28-2011
0

Re: citibank product change

thanks!


myFICO is the consumer division of FICO. Since its introduction 20 years ago, the FICO® Score has become a global standard for measuring credit risk in the banking, mortgage, credit card, auto and retail industries. 90 of the top 100 largest U.S. financial institutions use the FICO Score to make consumer credit decisions.

>> About myFICO
FICO Score - The Score that matters
Click to Verify - This site chose VeriSign SSL for secure e-commerce and confidential communications.
Fair Isaac Corporation is a BBB Accredited Financial Service in San Rafael, CA
FOLLOW US Social Media Facebook Twitter Pinterest Google+
}