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Super Contributor
enharu
Posts: 6,889
Registered: ‎02-27-2013
0

Re: close Wells Secured ?

Did you talk to normal CSRs or is that what the underwriters told u? If you haven't tried calling their recons / underwriting department you can try calling. A number of people got this issue resolved by talking to the underwriters directly
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Senior Contributor
myjourney
Posts: 25,492
Registered: ‎02-07-2013
0

Re: close Wells Secured ?


enharu wrote:
Did you talk to normal CSRs or is that what the underwriters told u? If you haven't tried calling their recons / underwriting department you can try calling. A number of people got this issue resolved by talking to the underwriters directly

+1 or the customer retention dept

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Frequent Contributor
tempusfugit123
Posts: 319
Registered: ‎02-06-2008
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Re: close Wells Secured ?

I first spoke to a regular CSR who escalated the call after speaking to several people I just didn't have the energy for it anymore. I'll try again soon but I just believe after all this time I shouldn't do so much work to get a card unsecured. 

Super Contributor
enharu
Posts: 6,889
Registered: ‎02-27-2013
0

Re: close Wells Secured ?

Don't bother calling people in the CSR chain. Even the supervisors do not have the authority to unsecure any cards. Such work is beyond their scope of responsibilities / job duties and they are not trained to analyze risk either.

You need to call underwriting, retentions, or reconsideratons directly and talk to an analyst / underwriter who can review your account and make a decision.
JPMorgan Palladium (100k), AmEx Platinum (NPSL), AmEx SPG (46k), AmEx BCP (42k), Chase Sapphire Preferred (47k), Citi Prestige (31k), Citi Thank You Preferred (27k), Citi Executive AAdvantage (25k), JPMorgan Ritz-Carlton (21k), Merrill+ (15k), US Bank Cash+ (22.5k), Wells Fargo (12k), Bloomingdale’s (12.4k), Chase Freedom (5k), Discover IT (5k).

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