Credit Cards Center Credit cards from our partners
Established Contributor
Posts: 536
Registered: ‎08-26-2008

did your Capital One mail suddenly arrive at your house instead of your PO Box ?

[ Edited ]
For quite awhile my mail from Capital One has been delivered to my PO Box. Suddenly a balance transfer offer arrived at my house. This was the same problem I went through a year ago; that problem then was blamed on some glitches in a Capital One system upgrade that caused the computer to use the physical address on file instead of the customer's PO Box mailing address.

The thing that was so frustrating a year ago was that I tried to resolve this through three level one customer service agents and two "backdoor phone number" agents. None of them were aware of this system glitch and therefore didn't know how to resolve this problem. I only finally resolved this issue through contacting Capital One's executive office for customer complaints.
Message Edited by MojaveMoon on 03-26-2009 11:02 PM
Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
† Credit cards for FICO Score ranges: The score ranges are guidelines based on actual applicant approvals and having a FICO Score in a particular range does not guarantee you will be approved for credit cards recommended in that range.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.