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locked out of GE- Sam's club account, because reported lost

Valued Contributor

locked out of GE- Sam's club account, because reported lost

Over a month ago I lost my Sam's club card, called and reported it, then went online and tried to access it. Says account is locked from on-line access had to use there stupid telphone payment system or get chaged $15 for a CSR to take my payment, weeks later I get a new card made at the store, And i'm still locked out, suffering from a cold and stuffy nose and I hate talking on the phone as it is.. has this happened to anyone else?  I am just going to PIF and not sure the card anymore. 

 

 

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Member

Re: locked out of GE- Sam's club account, because reported lost

When my GE Walmart card was reported lost/stolen, I could no longer use my old login. I had to sign up again with the new card # using a different login i.d. I didn't have to deal with the payment situation, but you would think under the circumstances they would be willing to waive the fee.

Message 2 of 5
Established Contributor

Re: locked out of GE- Sam's club account, because reported lost


jamesdwi wrote:

Over a month ago I lost my Sam's club card, called and reported it, then went online and tried to access it. Says account is locked from on-line access had to use there stupid telphone payment system or get chaged $15 for a CSR to take my payment, weeks later I get a new card made at the store, And i'm still locked out, suffering from a cold and stuffy nose and I hate talking on the phone as it is.. has this happened to anyone else?  I am just going to PIF and not sure the card anymore. 

 

 


I think as per the new credit card act they are not allowed to charge for any kind of payment made over the phone.

 

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Message 3 of 5
Established Contributor

Re: locked out of GE- Sam's club account, because reported lost

+1

Message 4 of 5
Established Contributor

Re: locked out of GE- Sam's club account, because reported lost

You have to sign up again and create another ID and pass for your new card.

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