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<Called Again>Experience with Cap1 Executive Office

Contributor

<Called Again>Experience with Cap1 Executive Office

Today I called executive office for CLI increase, they immidiately transfered me to another number. I listened hold tone for some time then spoke with one agent. As expected they denied for CLI after review.

 

I beleive so many people are calling executive office that they started transfering CLI requesting customers to normal phone numbers.

 

 

EDIT: Called again today and again Executive lady passed on my application to someone else after confirming some details. She put me on hold once I asked that I need CLI increase and then connected me to someone else who submitted CLI request online and as expected "you are not elligible and we are reviewing our policy".. **bleep**.. why Cap1 is not proving me CLI Smiley Sad

Walmart TU-724 on 12-2012
EX-707 on 08-2012
EQ-668on 08-2012
_________________________________
Wallet - Discover 1500 | Chase Freedom 1500 | OldNavy Visa 2750 | Walmart 2000 | Amex BCE 6000 | BoA Visa Sig 5000 | Chase Marriott 5000 | Amex Hhonor 2000 | CSP 5000
__________________________________________
11 REPLIES
Super Contributor

Re: Experience with Cap1 Executive Office

They are probably catching on the influx of requests going to the execs office




Frequent Contributor

Re: Experience with Cap1 Executive Office

It appears that their brief attempt at being customer service oriented may have come to an end.  I say keep calling so the Executive Office knows the customer CLI concerns are escalated.  

 

I wonder if Capital One Executives ever google their own company, or ever read this site.  I think they could improve their service greatly if they did.... just my feeling.

04/10/17 - FICO 8s - EX 769, EQ 710, TU 724
Established Contributor

Re: Experience with Cap1 Executive Office

Hmmm... cap 1 had to catch on sometime, maybe they aren't losening up their policies.

 

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Mega Contributor

Re: Experience with Cap1 Executive Office

If I had to take a wild guess it was probably people calling in being rude and people calling with a fresh out the gate account demanding CLI's that did it in for the people that should be taking advantage of that line.




EQ FICO 548 3/3/16
Regular Contributor

Re: Experience with Cap1 Executive Office


LS2982 wrote:

If I had to take a wild guess it was probably people calling in being rude and people calling with a fresh out the gate account demanding CLI's that did it in for the people that should be taking advantage of that line.


i agree with LS. People think they are entitled to a high credit limit but when you think about, the only reason these people have a capital one card is because they cant get anything else. i should've never started this whole thing about the executive office when they increased me. Although im sure the executive office helped somebody that legitly deserved a CLI i think the number got out to, too many people.

 

EQ FICO - 725 (9/11/13) TU FICO - 724 (6/27/13) EX FICO (6/30/13) 755 AMEX
Im my wallet - Cap1 Platinum MC(2000) Chase Freedom(1500) AMEX BCE (7000) Discover IT (8000) CSP (15000) Cal Coast CU (8000)
Valued Contributor

Re: Experience with Cap1 Executive Office


LS2982 wrote:

If I had to take a wild guess it was probably people calling in being rude and people calling with a fresh out the gate account demanding CLI's that did it in for the people that should be taking advantage of that line.


Probably. But this should open Cap1s eyes regardless of who's calling the line. They are losing customers due to this! While I can appreciate them approving people with little to no credit history...they should be rewarded overtime with auto CLIs for good account standing. Cap1 doesn't grow with their customers and they seem to not want customers to stay holding them at $500 limits for 3, 4, and 5 plus years. How can they have a program called credit step and the credit doesn't step anywhere? While I can appreciate having the number posted up b/c it did help me gain $1,500 in available credit from $750, the long awaited CLI does not make me feel more inclined to use their card or any of their products in the future. I think a lot of people calling in feel they are entitled to a CLI...which they so rightly are...again for people who have had open accounts stuck at the same limit 2 years plus. Cap1 needs to work on their customer service and customer retention b/c it is baddd.

As of 2017, rebuilding...
Established Contributor

Re: Experience with Cap1 Executive Office


LS2982 wrote:

If I had to take a wild guess it was probably people calling in being rude and people calling with a fresh out the gate account demanding CLI's that did it in for the people that should be taking advantage of that line.



 

+100000000000, totally agreed!



Starting Score: EQ 609, EX 633(Fako), TU 700
Current Score: EQ 699, EX 758, TU 733
Goal Score: 720 across the board
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Regular Contributor

Re: Experience with Cap1 Executive Office


gettnthere wrote:

LS2982 wrote:

If I had to take a wild guess it was probably people calling in being rude and people calling with a fresh out the gate account demanding CLI's that did it in for the people that should be taking advantage of that line.



 

+100000000000, totally agreed!


+1 more agree to that!

Contributor

Re: Experience with Cap1 Executive Office

Called again today and again Executive lady passed on my application to someone else after confirming some details. She put me on hold once I asked that I need CLI increase and then connected me to someone else who submitted CLI request online and as expected "you are not elligible and we are reviewing our policy".. **bleep**.. why Cap1 is not proving me CLI Smiley Sad

Walmart TU-724 on 12-2012
EX-707 on 08-2012
EQ-668on 08-2012
_________________________________
Wallet - Discover 1500 | Chase Freedom 1500 | OldNavy Visa 2750 | Walmart 2000 | Amex BCE 6000 | BoA Visa Sig 5000 | Chase Marriott 5000 | Amex Hhonor 2000 | CSP 5000
__________________________________________