need EO number for capital one

[Katobie129]

If anyone could PM me the EO number for capital one (credit card division....I don't know if they separate them), I'd GREATLY  appreciate it.

Thanks in advance.

[CenturyChild]

If you message them through Facebook, they will call you.

[LShawn08]

Google cap one EO Office email.

[Kenny]

Facebook message is a great way to go.

Can't cold call Cap1 eo.  Nevermind.

[virgo]

Actually, you can.  OP check your PM.

[Dw4250]

Good luck, OP!  

As an aside, I was successful going through FB.  I got my initial $500 CL (from 1999!) finally raised to $2000 earlier this year (only took 15 years...lol!)  

I actually like Cap One, but it drives me nuts that they do business this way.  I cannot think of another credit card company that has such a seemingly inconsistent process for product changes and credit line increases.  Which begs the question (or maybe two):

1.  Does their EO really have the time to deal with every Joe Blow who wants his $300 builder card PC'ed into a $10,000 WEMC?

2.  If EO has to shepherd all these CLI/PC requests through, why do they employ CSR and credit analysts?  Shouldn't they be dealing with all these issues?

[SunriseEarth]

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@Dw4250 wrote:

Good luck, OP!  

As an aside, I was successful going through FB.  I got my initial $500 CL (from 1999!) finally raised to $2000 earlier this year (only took 15 years...lol!)  

I actually like Cap One, but it drives me nuts that they do business this way.  I cannot think of another credit card company that has such a seemingly inconsistent process for product changes and credit line increases.  Which begs the question (or maybe two):

1.  Does their EO really have the time to deal with every Joe Blow who wants his $300 builder card PC'ed into a $10,000 WEMC?

2.  If EO has to shepherd all these CLI/PC requests through, why do they employ CSR and credit analysts?  Shouldn't they be dealing with all these issues?

---

It seems to be their business model.   Perhaps the higher risk customers of Cap One are more likely to deal with the frontline CSRs and just give up on things like PCs and CLIs.   Someone would have to be a bit more proactive about their credit to even know anything about the EO, so those folks who are in the know might be better to retain as customers. 

[Katobie129]

Thank you for the responses.

I HAVE tried the regular CSR route, actually 3 times now.  My gripe is that I've had that card for 3 years with never a late payment, and also have my car financed through them since 2009 with never a late payment.  

I was told there will be no CLI with a rebuilder card, and it will require a HP to consider changing to a non secured card.  I bought a house (actually TWO houses) the end of October, and am not interested in another hard pull when this company clearly can review several years of spotless payment history with them.  If they could do a soft pull, fine.  But after the mortgage adventure, I'm not allowing anymore inquiries for the time being.

if the EO won't do this with only a SP, I'll jst close the account. I have other, better cards now (thank you MY FICO!!!!) but I'll give Cap-1 one final chance. They stepped up a few years back when no one else would, and that loyalty means something. But the low limit rebuilder card is hurting my score now.

Thanks again.

[Creditaddict]

if it's secured that's different then a rebuilder unsecured... they don't convert secured cards.

[SunriseEarth]

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@Katobie129 wrote:

Thank you for the responses.

I HAVE tried the regular CSR route, actually 3 times now.  My gripe is that I've had that card for 3 years with never a late payment, and also have my car financed through them since 2009 with never a late payment.  

I was told there will be no CLI with a rebuilder card, and it will require a HP to consider changing to a non secured card.  I bought a house (actually TWO houses) the end of October, and am not interested in another hard pull when this company clearly can review several years of spotless payment history with them.  If they could do a soft pull, fine.  But after the mortgage adventure, I'm not allowing anymore inquiries for the time being.

if the EO won't do this with only a SP, I'll jst close the account. I have other, better cards now (thank you MY FICO!!!!) but I'll give Cap-1 one final chance. They stepped up a few years back when no one else would, and that loyalty means something. But the low limit rebuilder card is hurting my score now.

Thanks again.

---

If it's a secured card, those don't graduate and they don't do customer initiated CLIs on those.   If you no longer need it, close it and move on.