mklar1836:
May I ask you a question ?
I've been trying for literally every one of the past seven years to get an interest rate reduction for my Sears Mastercard and have been told the same answer by every special department that I can find out about -- "
the interest rate is non-negotiable".
I've also for seven years been trying to find out an answer as to (a) whether it was Sears or Citibank that created such a policy, (b) what the thinking was behind creating such an unacceptable policy, and (c) when this policy will ever end.
I was also wondering if you have any insight into a special department for Sears cards called "
the president's office". I had found a mention of it along with a phone number a few years ago. A year ago a Sears "
account specialist" in the "
Adverse Action Department" confirmed that the number and this office are still valid. Do you have any information about what this department can resolve that other departments can't ? I've been trying for two years to get my account re-reported on my credit reports after Sears/Citibank responded to a dispute by deleting the open/active account rather than by correcting the erroneous reporting.
Message Edited by MojaveMoon on 11-11-2008 10:28 PM
