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Valued Contributor
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Registered: ‎01-26-2012
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2013 US Credit Card Satisfaction Study Rankings

BANK / SCORE

 

1) Amex 816

2) Discover 812

3) Chase 783

4) Industry Average 767

5) Barclaycard 764

6) U.S. Bank 759

7) Wells Fargo 757

8) Capital One 756

9) Bank of America 749

10) GE Capital Retail Bank 742

11) Citi 741

12) HSBC 709

 

http://www.jdpower.com/content/press-release/KrslSk2/2013-u-s-credit-card-satisfaction-study.htm

 

               LIMITS IN CARD DESCRIPTIONS
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Re: 2013 US Credit Card Satisfaction Study Rankings

Contributor
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Registered: ‎08-23-2013
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Re: 2013 US Credit Card Satisfaction Study Rankings

I want discover!

Gardening now for that spring harvest Entered 9/4/13 leaving 4/14
Regular Contributor
Posts: 248
Registered: ‎02-16-2013
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Re: 2013 US Credit Card Satisfaction Study Rankings

I think its funny that Capital One > Citi on this poll...

 

Poor Citi.

AMEX True Earnings (14k) || Discover IT (10k) || Chase Sapphire Preferred (6k) || Chase Freedom (6k) || Citi ThankYou Preferred (6.3k) || GE CareCredit (4.9k) || Citi Double Cash (4.9k) || Sallie Mae (4k) || Best Buy (2k) || AMEX Blue Cash Everyday (2k) || Target REDcard (1.5k)
Super Contributor
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Registered: ‎04-22-2013
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Re: 2013 US Credit Card Satisfaction Study Rankings

I posted this a few days ago and it was moved to Credit in the News, whereas it seems very on-topic here.   Two other threads have since been started on here, including this current one...

 

http://ficoforums.myfico.com/t5/Credit-Cards/J-D-Powers-Credit-Card-Survey/td-p/2393753

Established Contributor
Posts: 627
Registered: ‎05-28-2013
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Re: 2013 US Credit Card Satisfaction Study Rankings

lol With my own experience, Amex would be where Citi is at. :smileyvery-happy:

9/21/14 EQ 704 | AmEx Platinum NPSL | Discover it $11k | BofA Travel Rewards Visa Sig $7k | Citi Platinum Select AAdvantage WMC $10k | Barclaycard Arrival+ WMC $9.7k | Jared/Kay $5.1k | Chase Sapphire Preferred $5k | BofA Cash Rewards Visa Sig $5k | DFS $5k | PayPal SC $5.6k | PayPal Credit $6.5k | Citi Diamond Preferred MC $4.7k | BofA Better Balance Rewards MC $7k | Chase Freedom Visa $4k | Zales $5k | US Bank Visa Platinum $3k | Bloomingdale's $3k | Amex Hilton HHonors $2k | Macy's $2.5k | Amex Delta SkyMiles $1k | Chase Amazon $800
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Registered: ‎04-30-2013
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Re: 2013 US Credit Card Satisfaction Study Rankings

The sample group must be made up of people who are not educated on credit related topics. If they were, then Cap1 would not have ranked so high, lol




NFCU Flagship $25,000 I AMEX SPG $23,000 I Chase Sapphire Preferred $17,500 I Discover IT $12,000 I
Established Contributor
Posts: 616
Registered: ‎01-04-2009
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Re: 2013 US Credit Card Satisfaction Study Rankings

Well I can say with 100% certainty that HSBC deserves their last place ranking.

                    
    $17.3K          $500              $7K              $15K              $5K             $2300          $3200          $2000          $1500          $1000           $8100

Garden Since: 9.25.2013
Frequent Contributor
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Registered: ‎07-31-2010
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Re: 2013 US Credit Card Satisfaction Study Rankings

Discover and Amex definitely deserves to be on top.

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