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Alert from Capital One regarding T&C

Frequent Contributor

Alert from Capital One regarding T&C

Logged into my account today and this is what Cap 1 had to say about the recent news of the language in their T&C

 

 

 


You may have heard there is language in our customer agreements stating we could potentially make “personal visits” to our customers.

As much as we would like to get to know each of our customers better, we don’t visit our customers at their homes or workplaces to discuss their credit card debt—ever. We never will and apologize if we ever made you think we might.

And if we need to call you—rest assured—we will never claim to be anyone other than Capital One when we make those phone calls.

Finally, we are reviewing our customer agreements to ensure we use language that more clearly represents our intentions. We can do better.

(EX08 - 654) --- (TU08 - 643) --- (EQ08 - 667) --- (EQ04 - 676)


Message 1 of 9
8 REPLIES
Moderator

Re: Alert from Capital One regarding T&C

I just noticed that as well.  They've taken a bit of a beating over the "personal visits" line, so I'm glad they backed off a bit haha.

Message 2 of 9
Super Contributor

Re: Alert from Capital One regarding T&C

A lot of this discussed in the news forum 

http://ficoforums.myfico.com/t5/Credit-in-the-News/bd-p/creditnews

Thanks for sharing

Before you app think...
Have you done your research of the CC?
Does it fit your spending?
Do you have a plan for the bonus w/o going into debt?
Can you afford the AF?
Do you know the cards benefits? Is it worth the HP?
Message 3 of 9
Frequent Contributor

Re: Alert from Capital One regarding T&C

Mods...go ahead and delete.  Someone else already posted the alert in another thread in "Credit in the News".   

(EX08 - 654) --- (TU08 - 643) --- (EQ08 - 667) --- (EQ04 - 676)


Message 4 of 9
Frequent Contributor

Cap One not visiting after all....

Not sure if anyone mentioned this, if so sorry.

 

Just noticed an ALERT on the top of the page at Capital One that reads........

 

 

 

WE CAN DO BETTER

 

You may have heard there is language in our customer agreements stating we could potentially make “personal visits” to our customers.

As much as we would like to get to know each of our customers better, we don’t visit our customers at their homes or workplaces to discuss their credit card debt—ever. We never will and apologize if we ever made you think we might.

And if we need to call you—rest assured—we will never claim to be anyone other than Capital One when we make those phone calls.

Finally, we are reviewing our customer agreements to ensure we use language that more clearly represents our intentions. We can do better.

 

 

Currently "freezing" in the garden!
Message 5 of 9
Moderator

Re: Cap One not visiting after all....

I doubt it changes how people feel about Cap-1 and since its still in WRITING and I have not received an amended T&C their announcement is irrelevant.

"If there's a lack of money in your life, understand that feeling worried, envious, jealous, disappointed, discouraged, doubtful or fearful about money can never bring more money to you, because those feelings come from a lack of gratitude for the money you have."

"Reactions are powerful creators because they contain every element needed to manifest—they're a combination of thought, belief, and feeling in action. Positive reactions create more positive things, and negative reactions create more negative things. If you can respond to negative situations calmly and lightly, instead of with emotional turbulence, what happens next in your life will be so much better."

- Rhonda Byrne
Message 6 of 9
Established Member

Re: Cap One not visiting after all....

I read that when I logged into Cap One a few days ago.. In all honesty, I highly doubt they would really visit a person home... Unless of course the debt owed was a substantial amount like 20k or more...

Whats In My Wallet? A Whole Lotta' Awesomeness!
Message 7 of 9
Super Contributor

Re: Alert from Capital One regarding T&C

Bottom line... did they actual issue a new written customer agreement with the language change? Funny how when the dust settles things don't happen?!
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Message 8 of 9
Highlighted
Frequent Contributor

Re: Alert from Capital One regarding T&C


Wanderer wrote:
Bottom line... did they actual issue a new written customer agreement with the language change? Funny how when the dust settles things don't happen?!

+1


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Message 9 of 9