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Amex Ranks 1st in Customer Satisfaction: JD Power

Frequent Contributor

Amex Ranks 1st in Customer Satisfaction: JD Power

http://www.jdpower.com/press-releases/2017-jd-power-credit-card-study

 

Amex came out first in recent JD power study in overal customer satisfaction. No surprise to me to be honest. I've had an Amex card for 7 years and the service has been superb. I've seen some post stating otherwise, but was wondering if you guys agree with the recent JD Power results?


FICO EQ: 720 EX: 712 TU 719

5/3 Stand Up 2 Cancer $4k, Citi Diamond $5k, Citi TY Premier $4k, Citizens Bank Cashback Plus $4.6k, Chase Amazon $3k, Chase Hyatt $16k, Chase IHG $16k, Amex Hilton $3k, Amex SPG $4k, Amex Everyday $5k, CSR $10.5k, Amex BCP $16k, NFCU Amex $6k, NFCU cashRewards $22k, Discover IT $18k, Discover Miles $4k, Commence WM $7.5k, City National Crystal Visa Infinte $10k, PenFed Cash $2.5k, PenFed Promise $15k, AEFCU Visa $9k

Message 1 of 12
11 REPLIES
Senior Contributor

Re: Amex Ranks 1st in Customer Satisfaction: JD Power

All of the opinions on this will be very personal, as our unique experiences mold how we feel about different lenders.  For every person out there that thinks X lender is the greatest ever and Y is the absolute worst, you'll find someone else that has had only terrible experiences with X and great experiences with Y. 

Message 2 of 12
Super Contributor

Re: Amex Ranks 1st in Customer Satisfaction: JD Power

Even more interesting is that Cap One is in 3rd place.    3 years ago or so, the majority of Cap One comments here were very negative, that has changed a lot

Message 3 of 12
Valued Contributor

Re: Amex Ranks 1st in Customer Satisfaction: JD Power


BrutalBodyShots wrote:

All of the opinions on this will be very personal, as our unique experiences mold how we feel about different lenders.  For every person out there that thinks X lender is the greatest ever and Y is the absolute worst, you'll find someone else that has had only terrible experiences with X and great experiences with Y. 


This is a survey so it isn't personal.  i have disputed charges twice with Amex and both times they were clearly on my side.  I had a double charge on my Bank of America card and they were totally not on my side and basically said you are on your own.  And it took me 3 months of calling the merchant for the merchant to finally reverse second charge.  

BOA Cash Rewards, AMEX BCE, AMEX PRG, AMEX Ameriprise Platinum, AMEX SPG, CITI AADvantage Platinum, Chase Hyatt, Chase Southwest Premier, Chase Southwest Plus, Barclay Arrival +, Barclay AAdvantage Red Aviator, USAA Prefered Cash Rewards , Cap One Quicksilver, Lendup L card, JCrew, Pottery Barn, Express, NFCU Go Rewards.
Message 4 of 12
Valued Contributor

Re: Amex Ranks 1st in Customer Satisfaction: JD Power


longtimelurker wrote:

Even more interesting is that Cap One is in 3rd place.    3 years ago or so, the majority of Cap One comments here were very negative, that has changed a lot


Followed closely by Barclaycard in 4th!

Perks, purchase protection, and sketchy merchants: Schwab Platinum.....Price rewind and extended warranties: Costco.....Travel insurance: Prestige.....Renewal nights: IHG, Hyatt.....Rewards/Offers: Discover, Freedom, ED, BCE.....Taxes/Misc: SPG...Questioning the value of: CSP, Arrival

760ish FICOs...Rebucketing hurts!
Total CL: Enough
Message 5 of 12
Valued Contributor

Re: Amex Ranks 1st in Customer Satisfaction: JD Power


frogman1 wrote:

BrutalBodyShots wrote:

All of the opinions on this will be very personal, as our unique experiences mold how we feel about different lenders.  For every person out there that thinks X lender is the greatest ever and Y is the absolute worst, you'll find someone else that has had only terrible experiences with X and great experiences with Y. 


This is a survey so it isn't personal.  i have disputed charges twice with Amex and both times they were clearly on my side.  I had a double charge on my Bank of America card and they were totally not on my side and basically said you are on your own.  And it took me 3 months of calling the merchant for the merchant to finally reverse second charge.  


It might be a survey but the answers are based on opinions and mostly personal experience as you pointed out. Like Dell PC's might get good overall ratings but I won't ever buy one again.

Amex Green • Amex BCP • Amex HH (Surpass®) • Barclay Rewards • Chase World of Hyatt • Capital One Quicksilver • Discover it • PENFED Platinum Rewards • Marvel MC • Amazon Store • Kohls Store • CL $92,130 • Car Loan (PENFED) 1.99%

FICO® 8 Scores 790+
Message 6 of 12
Regular Contributor

Re: Amex Ranks 1st in Customer Satisfaction: JD Power

I have had nothing but pleasent experiences with AmEx. They have always been kind and curteous in each and every interaction no matter the abusrity of my request. Even when they have not been able to reserve a table or get last minute tickets they're quick to apologize and will go over every other available option. I am happy to carry them in my "wallet" and will always* reach for my Platinum card first. They've earned my business; 10/10 would recommend! 

Message 7 of 12
Highlighted
Community Leader
Super Contributor

Re: Amex Ranks 1st in Customer Satisfaction: JD Power


wasCB14 wrote:

longtimelurker wrote:

Even more interesting is that Cap One is in 3rd place.    3 years ago or so, the majority of Cap One comments here were very negative, that has changed a lot


Followed closely by Barclaycard in 4th!


Barclays?  Now, that is dodgySmiley Happy... Making me question the validity of this survey.

Message 8 of 12
Regular Contributor

Re: Amex Ranks 1st in Customer Satisfaction: JD Power

Well... I was promised yesterday from Amex CSR that I would get a call from a Supervisor by EOB. It is now Saturday and still no call. So, if i were to take a survey it wouldn't be a positive one. Discover would get low marks due to my account closing drama. But surprisingly enough, Barclays would get high marks. Mostly because I only had to call them once since opening the card and it was a pleasure if i recall.
FICO Scores: EX-665 TU-690 EQ-670 (10-23-2017)
Amazon Store Card - CL $5000/AMEX BCE - CL $2000/ AMEX Everyday - $500/ Barclay Rewards Card - CL $1500/ Capital One secure card $500/ Capital One QS $1600/ Discover IT $10500/ Walmart Card - CL $5000/ Old Navy Card - CL $6000/ U.S. Bank Cash+ Visa Signature Card - CL $500
Message 9 of 12
Valued Contributor

Re: Amex Ranks 1st in Customer Satisfaction: JD Power

You mean Citi isn't at the top of the list? Smiley Tongue

Amazon Store Card - 3.7k / AMEX Blue Cash Preferred - 1k / AMEX Delta - 3.4k / AMEX Hilton Honors - 1.2K / Capital One Quicksilver - 15k / Citi ThankYou Premier - 5.6k / Citi AT&T 4.6k / Citi AAdvantage Platinum - 6.5k / Citi Simplicity - 4.6k / Empower MasterCard - 1k / Navy Federal Flagship - 10k / USAA Limitless - 5k / USAA Rate Advantage - 2k (previously 5k)
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