Credit in the News

[pipeguy]

After installing Castel Detect™ at their Houston, Texas location in the 4th quarter of 2011, LTD Financial Services was seeking positive changes in their business.

“Castel Detect™ has revolutionized the way our agents listen to customers. Having the ability to see the emotion levels for both sides of the conversation separately, ....

Castel Detect™ allows agents and management teams to see analysis of emotions and talkover within seconds of spoken words. Unlike other voice analysis solutions, Castel

Detect™ does not require the call to be recorded for the analysis.

http://www.insidearm.com/daily/debt-collection-news/debt-collection/castel-communications-increases-...

[IOBA]

Uh, no thank you.   Like I want or need a computer to analyze my voice?

What will it say if I have a sore throat?  Or if I cough?  

[drkaje]

Aren't they essentially giving people an unauthorized lie detector test and calling it voice stress analysis?

[IOBA]

 As a parent, I do it all the time!!!   No machines required.  

[MattH]

Polygraphs -- what are commonly called lie detectors -- are notoriously unreliable, which is why courts will not accept them as evidence. Voice stress analysis would seem even less reliable.

[haulingthescoreup]

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MattH wrote:
Polygraphs -- what are commonly called lie detectors -- are notoriously unreliable, which is why courts will not accept them as evidence. Voice stress analysis would seem even less reliable.

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Perhaps so, but when did CA's insist on reliable evidence?