After installing Castel Detect™ at their Houston, Texas location in the 4th quarter of 2011, LTD Financial Services was seeking positive changes in their business.
“Castel Detect™ has revolutionized the way our agents listen to customers. Having the ability to see the emotion levels for both sides of the conversation separately, ....
Castel Detect™ allows agents and management teams to see analysis of emotions and talkover within seconds of spoken words. Unlike other voice analysis solutions, Castel
Detect™ does not require the call to be recorded for the analysis.
Uh, no thank you. Like I want or need a computer to analyze my voice?
What will it say if I have a sore throat? Or if I cough?
Aren't they essentially giving people an unauthorized lie detector test and calling it voice stress analysis?
Polygraphs -- what are commonly called lie detectors -- are notoriously unreliable, which is why courts will not accept them as evidence. Voice stress analysis would seem even less reliable.
Perhaps so, but when did CA's insist on reliable evidence?