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Valued Contributor
Posts: 1,083
Registered: ‎10-31-2011
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Another Reason to Never Talk to a CA Live

After installing Castel Detect™ at their Houston, Texas location in the 4th quarter of 2011, LTD Financial Services was seeking positive changes in their business.

 

“Castel Detect™ has revolutionized the way our agents listen to customers. Having the ability to see the emotion levels for both sides of the conversation separately, ....

 

Castel Detect™ allows agents and management teams to see analysis of emotions and talkover within seconds of spoken words. Unlike other voice analysis solutions, Castel

Detect™ does not require the call to be recorded for the analysis.

 

http://www.insidearm.com/daily/debt-collection-news/debt-collection/castel-communications-increases-...

 

 

Valued Contributor
Posts: 2,705
Registered: ‎08-13-2009
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Re: Another Reason to Never Talk to a CA Live

Uh, no thank you.   Like I want or need a computer to analyze my voice?

 

What will it say if I have a sore throat?  Or if I cough?  :smileyhappy:

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Re: Another Reason to Never Talk to a CA Live

Aren't they essentially giving people an unauthorized lie detector test and calling it voice stress analysis?


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Valued Contributor
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Re: Another Reason to Never Talk to a CA Live

:smileyhappy:  As a parent, I do it all the time!!!   No machines required.  :smileywink:

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Re: Another Reason to Never Talk to a CA Live

Polygraphs -- what are commonly called lie detectors -- are notoriously unreliable, which is why courts will not accept them as evidence. Voice stress analysis would seem even less reliable.
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Re: Another Reason to Never Talk to a CA Live


MattH wrote:
Polygraphs -- what are commonly called lie detectors -- are notoriously unreliable, which is why courts will not accept them as evidence. Voice stress analysis would seem even less reliable.

Perhaps so, but when did CA's insist on reliable evidence?

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