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Cap 1 Personal Visit message??

Established Contributor

Cap 1 Personal Visit message??

Very odd message on their website

 

 

 

You may have heard there is language in our customer agreements stating we could potentially make “personal visits” to our customers. As much as we would like to get to know each of our customers better, we don’t visit our customers at their homes or workplaces to discuss their credit card debt—ever. We never will and apologize if we ever made you think we might. And if we need to call you—rest assured—we will never claim to be anyone other than Capital One when we make those phone calls. Finally, we are reviewing our customer agreements to ensure we use language that more clearly represents our intentions. We can do better.

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Re: Cap 1 Personal Visit message??


plasticguy wrote:

Very odd message on their website

 

 

 

You may have heard there is language in our customer agreements stating we could potentially make “personal visits” to our customers. As much as we would like to get to know each of our customers better, we don’t visit our customers at their homes or workplaces to discuss their credit card debt—ever. We never will and apologize if we ever made you think we might. And if we need to call you—rest assured—we will never claim to be anyone other than Capital One when we make those phone calls. Finally, we are reviewing our customer agreements to ensure we use language that more clearly represents our intentions. We can do better.


Yeah, they had it worded in your terms that they could basically knock on your door to talk to you about it.  I think they did that scare some of thier customers into paying or as a warning that if you defaulted, they just might come on over. 

It is by will alone I set my mind in motion.....
Always follow these rules: Only take a HP for a new account. Always use the best rewards card for that reward category. Don't close a card unless you know you really should. Never use more than 35% of a credit limit. Recon as much and as best you can. Use the introductory period to the best advantage. Get the signup bonus. Whenever possible PIF or balance transfer so you pay less in interest. Never give an excellent rating when it is actually the norm. Always look for a discount as more is always better.
Always accept candy from strangers because they have the best candy or from people you know have good candy.
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