Reply
Established Contributor
Posts: 565
Registered: ‎02-21-2008
0

Cap 1 Personal Visit message??

Very odd message on their website

 

 

 

You may have heard there is language in our customer agreements stating we could potentially make “personal visits” to our customers. As much as we would like to get to know each of our customers better, we don’t visit our customers at their homes or workplaces to discuss their credit card debt—ever. We never will and apologize if we ever made you think we might. And if we need to call you—rest assured—we will never claim to be anyone other than Capital One when we make those phone calls. Finally, we are reviewing our customer agreements to ensure we use language that more clearly represents our intentions. We can do better.

Valued Contributor
Posts: 1,147
Registered: ‎10-15-2011
0

Re: Cap 1 Personal Visit message??


plasticguy wrote:

Very odd message on their website

 

 

 

You may have heard there is language in our customer agreements stating we could potentially make “personal visits” to our customers. As much as we would like to get to know each of our customers better, we don’t visit our customers at their homes or workplaces to discuss their credit card debt—ever. We never will and apologize if we ever made you think we might. And if we need to call you—rest assured—we will never claim to be anyone other than Capital One when we make those phone calls. Finally, we are reviewing our customer agreements to ensure we use language that more clearly represents our intentions. We can do better.


Yeah, they had it worded in your terms that they could basically knock on your door to talk to you about it.  I think they did that scare some of thier customers into paying or as a warning that if you defaulted, they just might come on over. 



Rethink every purchase you make, before you make it. Use the card with the best rewards. Pay in full each month. Redeem rewards often. Use the cards online shopping for more discounts. Smile, knowing that being thrifty allows you to actually get more out of the same amount of money!
Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
† Credit cards for FICO Score ranges: The score ranges are guidelines based on actual applicant approvals and having a FICO Score in a particular range does not guarantee you will be approved for credit cards recommended in that range.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.