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Capital one customer service

Valued Contributor

Capital one customer service

I was looking through my Twitter feed and noticed this story on mashable.com person spilled orange juice on his keyboard and couldn't pay his capital one bill and complained to capital one and they sent him a new keyboard

http://mashable.com/2014/07/30/capital-one-keyboard-orange-juice/?utm_cid=mash-com-Tw-main-link

My Cards: Amex BCE: $9,000, Amex Hilton HHonors: $2,000, Amex ED: $12,000, Barclays NFL extra points: $3,000, Bank of America MLB cash rewards: $17,000, BBVA compass NBA Amex triple double rewards: $17,000, Chase Amazon: $1,000, Chase Freedom: $9,000, Chase Sapphire: $5,000, Chase Slate: $5,000, Chase Disney: $4,000, Citi Double Cash: $5,400, Citi AA plat: $5,500, Citi Simplicity: $3,000, Citi Thank you preferred: $8,800, Capital one GM: $2,000, Capital one PlayStation: $3,000, Gamestop: $1,150, Amazon Store: $5,000, Ebay MasterCard: $5,000, American Eagle Storecard: $750, Macy's: $500
EX: 744, TU:750, EQ: 740
Message 1 of 10
9 REPLIES
Valued Contributor

Re: Capital one customer service

Im a little jealous. If my whole computer quit working would they be wiling to replace that? Smiley Tongue



I realized i am still young and still have many years to achieve whatever i want.
Message 2 of 10
Valued Contributor

Re: Capital one customer service


Skye12329 wrote:

Im a little jealous. If my whole computer quit working would they be wiling to replace that? Smiley Tongue


Dump orange juice and find out Smiley Tongue


My Cards: Amex BCE: $9,000, Amex Hilton HHonors: $2,000, Amex ED: $12,000, Barclays NFL extra points: $3,000, Bank of America MLB cash rewards: $17,000, BBVA compass NBA Amex triple double rewards: $17,000, Chase Amazon: $1,000, Chase Freedom: $9,000, Chase Sapphire: $5,000, Chase Slate: $5,000, Chase Disney: $4,000, Citi Double Cash: $5,400, Citi AA plat: $5,500, Citi Simplicity: $3,000, Citi Thank you preferred: $8,800, Capital one GM: $2,000, Capital one PlayStation: $3,000, Gamestop: $1,150, Amazon Store: $5,000, Ebay MasterCard: $5,000, American Eagle Storecard: $750, Macy's: $500
EX: 744, TU:750, EQ: 740
Message 3 of 10
Established Contributor

Re: Capital one customer service

That's pretty cool.  WTG Cap One!

NFCU Visa Signature cashRewards $17k | NFCU Flagship $15k | NFCU NavChek $10k | Salle Mae $5k | BBVA Compass $12k | Barclay Ring $5k | AmEx BCE $10k | Chase Freedom $3k | Diners Club Premier $5k | Bank of America $11k | Amazon $6k
01/01/2016 - EQ 732 | EXP 736 | TU 726
Message 4 of 10
Established Contributor

Re: Capital one customer service

I hope that this singular action by a Capitol One agent doesn't persuade anyone to think it makes up for the way Cap One uses and abuses their card holders with usary rates and rude behavior.

THAT would be a big mistake.

FICO scores on November 17, 2014 (prior to applying for and being approved my mortgage)

EX=738
EQ=735
TU=754

FICO scores on March 4, 2015 after being approved for mortgage and buying the home, the mortgage isn't yet reporting.
EX- 689 EQ- 739 TU- 739
Message 5 of 10
Frequent Contributor

Re: Capital one customer service

Ouch Jackg, go and relax for a bit.

I don't know what CapOne did to you but I think CapOne is great. I've called them, chat with them online -- and got nothing but positive and great things to say about them. If you don't like their rate, go ahead and simply cancel the card and go with another company.
Message 6 of 10
Established Contributor

Re: Capital one customer service

Capitol One is what many refer to as a "full service bank" that's publicly owned and as such their customers are there shareholders. Therefore, the reference to "customer service" for the person who has one of their credit cards is a complete misnomer. Again, the only customer they service are their shareholders, and that is why when I hear/read of people referring to customer service I get irritated. People need to understand the roles they play and the meanings of the words they use.

Would I cancel a CC account held with them? Absolutely not, that would only hurt me since I don't owe them anything.

Lastly, all our experiences with Cap One are different and unique and cannot all be positive. I just happen to have a looong memory!!

FICO scores on November 17, 2014 (prior to applying for and being approved my mortgage)

EX=738
EQ=735
TU=754

FICO scores on March 4, 2015 after being approved for mortgage and buying the home, the mortgage isn't yet reporting.
EX- 689 EQ- 739 TU- 739
Message 7 of 10
New Visitor

Re: Capital one customer service

I have to say that I've never had any issues with Chase Bank or Capital One. I'm a satisfied customer!

Message 8 of 10
Frequent Contributor

Re: Capital one customer service

Ok so this and my recent CLI make it a bit difficult to dislike them! WTG CapOne!
Amex ED $15k | NFCU cash $11.5k | BOA cash $6K | Citi AA $5k | AAdvantage Aviator $4k | QS $4.5k | IHG $3k Chase Slate $3k | Chase Freedom Unlimited $2.5k | Barclay Rewards $2.65k | Amex BCE $2k | Chase Freedom $2k | Citi DC $1.7k | Chase Amazon $1k | Citi Simplicity $1k | Discover It $1k | Last HP 5/6/16 Starting score: 530 Current scores:TU 701 EQ 695 EXP 687

Message 9 of 10
Frequent Contributor

Re: Capital one customer service

Funny but heartwarming story Smiley Happy


Message 10 of 10