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Collection Agencies New Compliance Regulations

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Collection Agencies New Compliance Regulations


In LexisNexis Risk Solutions’ “Ask the Business Experts” series, Linda Straub Jones, director of collections compliance at LexisNexis Risk Solutions, the data and analytics provider, sat down with Rozanne Andersen, vice president and chief compliance officer, Ontario Systems LLC, to discuss how the collections industry has evolved to tackle new compliance regulations, as well as the trends debt collection agencies will have to face in future.

Linda Straub Jones: Thank you so much for joining us today, Rozanne. What would you say has been the biggest compliance challenge for the accounts receivables management industry in the past decade, with regards to debt collection agencies’ bottom lines?

Rozanne Andersen: Without a doubt, it has been the Consumer Financial Protection Bureau’s (CFPB) requirement for agencies of all sizes to implement a compliance management system...


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