http://www.forbes.com/home/opinions/2007/10/10/gary-weiss-credit-oped-cx_gw_1011weiss.html
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In an eight-month inquiry into credit card arbitration, Public Citizen found it to be a "rigged game in which justice is dealt from a deck stacked against consumers." Public Citizen zeroed in on 34,000 arbitration cases filed in California, which releases some usually secret arbitration data, and its findings are shocking. It is nothing less than an indictment of the whole rotten system of mandatory arbitration of credit card disputes.
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Public Citizen has a dramatically different take on the subject. The group has a whole slew of numbers on that point. Here's one that Public Citizen gleaned from the public record of a court case: Of 19,705 arbitration cases filed by First USA Bank, 99.6% went against the customer.
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This is one of those "there ought to be a law" situations, and it so happens that one is in the hopper. It is called the Arbitration Fairness Act of 2007, and it has been introduced by Sen. Russ Feingold, D-Wis., and Rep. Hank Johnson, D-Ga. The bill would void mandatory arbitration clauses in employment, consumer and franchise disputes.
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