Notice that they waited a month before telling anyone. Also notice the news dump during a category 5 hurricane. They have the worst customer service of the CRB's. I hope they go bankrupt and it gets listed on their credit report!!! I hope they go out of business.
No I hope they fix what is broken and that all of the people who work for them and have done nothing wrong all still have jobs so that they can be productive members of societyl.
Equifax is well known (or infamous) for using Indian call centers which can be frustrating for US customers not used to the accents. For me, speaking to India isn't the problem. Ths issue is poor training. I'd rather have well trained off-shore CSRs any day over US based poorly trained ones. But poorly trained off-shored resources just makes the problem worse.
On the bright side, they're offering a free year of TrustedID Premier 3 bureau credit monitoring to all consumers, whether affected or not: