@Anonymous wrote:
@mitchblue wrote:
The article seems to make more fun the fact Amex people have masters degrees. Like it's a crime.
Hmm, I didn't interpret the reading that way. I understood it as a disconnect between people at Amex and the people in the trenches - stocking shelves you know..
Yes, same here. If the article is correct, Amex takes its image of exclusivity in a deeply personal way, down to the bones of its corporate culture. Major culture clash between that and the upstart, bare bones culture of Costco.
I also wouldn't be surprised if part of the culture clash is east vs west, urbanite vs suburban-rural west. Manhattan tends to view itself as the center of the civilized and monied world and Manhattanites (no offsense to those here) sometimes act as if the rest of the country is populated by the Beverly Hillbillies. Issaquah, WA, where Costco is headquartered, is a humble suburb in the foothills of the Cascades, near Seattle but not exactly on the beaten path. To people used to Wall Street and Broadway, it's downright quaint. Probably all this lends itself in some way to Amex's disrespect for Costco and Costco's lack of interest in pursuing Amex to the very end to keep the relationship.
Interesting article! Thanks!
