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Senior Contributor
longtimelurker
Posts: 5,374
Registered: ‎04-22-2013

J D Powers Credit Card Survey

 

http://money.cnn.com/2013/08/22/pf/credit-cards-amex/index.html

 

Survey just came out, ranking on interactions with their credit card issuer, the rewards, benefits, billing and payment options and problem resolution.

 

1. American Express

2. Discover

3. Chase

4. Barclaycard

5. U.S. Bank

6. Wells Fargo

7. Capital One

8. Bank of America

9. GE Capital Retail Bank

10. Citi

11. HSBC

Most active cards: Amex BC ($50K), Cap One QS ($33K) Fidelity Amex ($20K)
Others: CSP, Freedom, Chase Amazon, Cap One QS, Penfed Plat Rewards (x2), Citi TY Preferred, Citi Dividend, Citi AA Plat Select, Citi Forward, Amex BCE, Amalgamated Bank, Sallie Mae, Cash Plus
Scores May 14: EQ 848, EX 833, TU 841 (Jul)
Valued Contributor
FinStar
Posts: 5,156
Registered: ‎10-21-2012

Re: J D Powers Credit Card Survey


longtimelurker wrote:

 

http://money.cnn.com/2013/08/22/pf/credit-cards-amex/index.html

 

Survey just came out, ranking on interactions with their credit card issuer, the rewards, benefits, billing and payment options and problem resolution.

 

1. American Express

2. Discover

3. Chase

4. Barclaycard

5. U.S. Bank

6. Wells Fargo

7. Capital One

8. Bank of America

9. GE Capital Retail Bank

10. Citi

11. HSBC


Thanks for sharing longtimelurker!

 

Yup looks like AMEX took the #1 spot and Discover & Chase are in the top 5 as expected. 

Senior Contributor
longtimelurker
Posts: 5,374
Registered: ‎04-22-2013

Re: J D Powers Credit Card Survey

And Cap One beats BoA and Citi....

Most active cards: Amex BC ($50K), Cap One QS ($33K) Fidelity Amex ($20K)
Others: CSP, Freedom, Chase Amazon, Cap One QS, Penfed Plat Rewards (x2), Citi TY Preferred, Citi Dividend, Citi AA Plat Select, Citi Forward, Amex BCE, Amalgamated Bank, Sallie Mae, Cash Plus
Scores May 14: EQ 848, EX 833, TU 841 (Jul)
Valued Contributor
FinStar
Posts: 5,156
Registered: ‎10-21-2012

Re: J D Powers Credit Card Survey


longtimelurker wrote:

And Cap One beats BoA and Citi....


That I found interesting.  Over time, it seems like Capital One's products have been evolving and some improvements have been eveidenced with their overall customer experience focus.  I was thinking BofA would have ranked higher than Capital One but looks like that's not the case according to the recent results.  Citi, well, it's Citi what can we say.

Senior Contributor
longtimelurker
Posts: 5,374
Registered: ‎04-22-2013

Re: J D Powers Credit Card Survey

The comments in that article are also interesting, including things like:

 

No. Closing any revolving credit line will always negatively impact your credit score.

 


responded to with:

 

Not necessarily, if you close a newer card, then your average age of accounts improves, and scores can go up. Only closing older cards in good standing will have a negative effect.

 

 


Good wrong information!

Most active cards: Amex BC ($50K), Cap One QS ($33K) Fidelity Amex ($20K)
Others: CSP, Freedom, Chase Amazon, Cap One QS, Penfed Plat Rewards (x2), Citi TY Preferred, Citi Dividend, Citi AA Plat Select, Citi Forward, Amex BCE, Amalgamated Bank, Sallie Mae, Cash Plus
Scores May 14: EQ 848, EX 833, TU 841 (Jul)
Valued Contributor
FinStar
Posts: 5,156
Registered: ‎10-21-2012

Re: J D Powers Credit Card Survey


longtimelurker wrote:

The comments in that article are also interesting, including things like:

 

No. Closing any revolving credit line will always negatively impact your credit score.

 


responded to with:

 

Not necessarily, if you close a newer card, then your average age of accounts improves, and scores can go up. Only closing older cards in good standing will have a negative effect.

 

 


Good wrong information!


LOL... The blind leading the blind at best!

Established Contributor
shaun2009
Posts: 637
Registered: ‎03-07-2013

Re: J D Powers Credit Card Survey


longtimelurker wrote:

The comments in that article are also interesting, including things like:

 

No. Closing any revolving credit line will always negatively impact your credit score.

 


responded to with:

 

Not necessarily, if you close a newer card, then your average age of accounts improves, and scores can go up. Only closing older cards in good standing will have a negative effect.

 

 


Good wrong information!


but doesnt closing newer accts make AAOA go up making it a partcially true statement.

Current Credit Cards
| Discover IT: $6.5K | PayPal MasterCard: $7.5K | US Bank Platinum: $5K | WalMart Discover: $5K |
| Sam's MasterCard $1.8K | Cap1 QuickSilver: $1.3K | AmEx TrueEarnings: $1.2K | AFCU Rewards: $1K | US Bank Select $1K |

Goal Credit Cards
CapitalOne QuickSilver, Discover IT, Sam's MasterCard
AmEx EveryDay, Chase Freedom, US Bank Cash+
Last Application: 6/23/2014
Valued Contributor
FinStar
Posts: 5,156
Registered: ‎10-21-2012

Re: J D Powers Credit Card Survey


shaun2009 wrote:

longtimelurker wrote:

The comments in that article are also interesting, including things like:

 

No. Closing any revolving credit line will always negatively impact your credit score.

 


responded to with:

 

Not necessarily, if you close a newer card, then your average age of accounts improves, and scores can go up. Only closing older cards in good standing will have a negative effect.

 

 


Good wrong information!


but doesnt closing newer accts make AAOA go up making it a partcially true statement.


Closing a new account does not improve AAoA.  One already takes the AAoA hit for adding the new TL to the rest of the mix whether you close it or not.  The only impact (if any) would be utilization, again depending on the TL.

Established Contributor
shaun2009
Posts: 637
Registered: ‎03-07-2013

Re: J D Powers Credit Card Survey


FinStar wrote:

shaun2009 wrote:

longtimelurker wrote:

The comments in that article are also interesting, including things like:

 

No. Closing any revolving credit line will always negatively impact your credit score.

 


responded to with:

 

Not necessarily, if you close a newer card, then your average age of accounts improves, and scores can go up. Only closing older cards in good standing will have a negative effect.

 

 


Good wrong information!


but doesnt closing newer accts make AAOA go up making it a partcially true statement.


Closing a new account does not improve AAoA.  One already takes the AAoA hit for adding the new TL to the rest of the mix whether you close it or not.  The only impact (if any) would be utilization, again depending on the TL.


Thanks for clarifying i read that on here some were and always thought that it did well glad i didnt close any of my new accts ...thinking about that.

Current Credit Cards
| Discover IT: $6.5K | PayPal MasterCard: $7.5K | US Bank Platinum: $5K | WalMart Discover: $5K |
| Sam's MasterCard $1.8K | Cap1 QuickSilver: $1.3K | AmEx TrueEarnings: $1.2K | AFCU Rewards: $1K | US Bank Select $1K |

Goal Credit Cards
CapitalOne QuickSilver, Discover IT, Sam's MasterCard
AmEx EveryDay, Chase Freedom, US Bank Cash+
Last Application: 6/23/2014
Valued Contributor
FinStar
Posts: 5,156
Registered: ‎10-21-2012

Re: J D Powers Credit Card Survey


shaun2009 wrote:

FinStar wrote:

shaun2009 wrote:

longtimelurker wrote:

The comments in that article are also interesting, including things like:

 

No. Closing any revolving credit line will always negatively impact your credit score.

 


responded to with:

 

Not necessarily, if you close a newer card, then your average age of accounts improves, and scores can go up. Only closing older cards in good standing will have a negative effect.

 

 


Good wrong information!


but doesnt closing newer accts make AAOA go up making it a partcially true statement.


Closing a new account does not improve AAoA.  One already takes the AAoA hit for adding the new TL to the rest of the mix whether you close it or not.  The only impact (if any) would be utilization, again depending on the TL.


Thanks for clarifying i read that on here some were and always thought that it did well glad i didnt close any of my new accts ...thinking about that.


Plus, if you already took the HP to get approved coupled with the shortened AAoA, why just not use it, at least for 12-24 months (or longer) and determine whether it's something well-worth keeping in the end.  And, if there's no annual fee, it doesn't hurt your mix of other TLs.  The thicker and longer established the CR file is, the less impact on AAoA... the thinner and less established, then the bigger the impact.


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