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Regular Contributor
collinsridge
Posts: 132
Registered: ‎08-26-2012

Re: J D Powers Credit Card Survey

HA! The comments - "What? No EBT Card listed, what a shame." LOL!:smileylol:

Discover IT (3/12) $1500, Capital One Quick Silver (8/12) $4000, Chase Freedom Visa (11/12) $5000, Citi Simplicity Visa (12/12) $3000, Target RedCard $300 (12/12), SunCoast Schools FCU Visa (3/13) $1000, Barclays Apple Visa $1700 (8/13), AMEX BCE $2000 (12/13), Citi ThankYou Premier $2000 (4/14), Amazon Rewards Visa $1800 (5/14), Capital One VentureOne $5000 (6/14), Chase Sapphire Prefered $5000 (7/14), Fidelity Cash Rewards AMEX $2000 (7/14), SallieMae Mastercard $2000 (7/14)

Current Scores: EQ 701 (Fico), EX 707 (Fico) **In the Garden unti....forever.
Senior Contributor
longtimelurker
Posts: 5,476
Registered: ‎04-22-2013

Re: J D Powers Credit Card Survey

The full results are at

 

http://www.jdpower.com/content/press-release/KrslSk2/2013-u-s-credit-card-satisfaction-study.htm

 

I found this interesting on the value of rewards to issuers:

 

"Customers who use their card's benefits spend an average of $400 more per month on their card, compared with those who are aware of benefits but do not use them, so clearly this is an area of importance to card issuers," said Jim Miller, senior director of banking services at J.D. Power. "While most customers change cards for a better rewards program, they often don't fully understand the rewards offered with their current card. There is a clear opportunity for issuers to better communicate rewards programs and benefits to not only keep customers loyal, but also to attract new customers."

Most active cards: Amex BC ($50K), Cap One QS ($33K) Fidelity Amex ($20K)
Others: CSP, Freedom, Chase Amazon, Cap One QS, Penfed Plat Rewards (x2), Citi TY Preferred, Citi Dividend, Citi AA Plat Select, Citi Forward, Amex BCE, Amalgamated Bank, Sallie Mae, Cash Plus
Scores May 14: EQ 848, EX 833, TU 841 (Jul)

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