Hi landocalrissian:
OMG - I sure hope you did not agree to anything with West Asset - They are a JDB - Junk Debt Buyer - Cease communications with them. My son had a similar situation and after researching, found out they are a JDB. That is the reason you are having so much trouble with them. That money will never be seen by the DOE.
They threatened with garnishment, with loss of first born, etc, etc. Everyday they called and hassled him. He put a block on his phone to stop them.
So please stop dealing with West - they never go by the rules.
Your best bet is the DOE. Read up on West Management, they are scum like AFNI, they buy OLD, very OLD debts for pennies on the dollar and will threaten you to death to pay even after SOL.
10/01/2017 myFico EQ-778 TU-793 EX-781
11/01/2017 myFico EX-799, Barclays 11-4 Reported: EQ-796 TU-826 EX-799