When was your last payment posted? AMEX is in a world of their own and you cannot force them. They seem to take their own time. I read on their website they are going through a restructuring of sorts and hopefully once it is done, things will be better. Give it a week and then call them.
Creditsecure at Amex charges me only 11.95 a month. Not sure if this price applies to non-cardholders. I can pull all three reports along with their useless FAKO scroes daily. It's easier to read than TC. The layout at TC is dreadful and outdated.