I do know that Palisades is a very nasty CA. do not ever talk to them on the phone!!
As to the towing Cr should have given you an address and phone #. I would start there. Be nice & very confused. Ask to speak to someone in charge of billing. Make sure that you get first & last name...if you have to make them spell it.
When asking for information do not give them any info. Just ask....I just found your name on my credit report and have no idea what it's about. only give your name nothing else unless there is an account #. If it is for a tow ask date from what address to what address....might be for storage where & when.
Towing co, always copy license & vin #....make and color of car.
Do not argue all you want is a place to start.
You will need help from someone other then me. I don't know what to tell you about the *not on record*.