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Can't seem to find Equifax credit report. Options?

Community Leader
Senior Contributor

Re: Can't seem to find Equifax credit report. Options?

Helpful comments by LowKeyOrca.  Thanks.

 

Bear in mind that yesterday a major piece of the physical infrastructure of Atlanta collapsed in the early evening (during rush hour!).  EQ is headquarted in Atlanta.  It will be unclear how this disaster will play out in terms of impact to businesses, but I wouldn't be surprised if EQ's already existing problems (documented anecdotally in many threads over the last two months) are now worse. 

Valued Contributor

Re: Can't seem to find Equifax credit report. Options?


CreditGuyInDixie wrote:

Helpful comments by LowKeyOrca.  Thanks.

 

Bear in mind that yesterday a major piece of the physical infrastructure of Atlanta collapsed in the early evening (during rush hour!).  EQ is headquarted in Atlanta.  It will be unclear how this disaster will play out in terms of impact to businesses, but I wouldn't be surprised if EQ's already existing problems (documented anecdotally in many threads over the last two months) are now worse. 


 

Their databases and technical teams are located in Alpharetta, GA  and St. Louis, MO.

 

I believe only business/sales operations and a few customer service teams are in Atlanta.


EX08 659 EQ08 660 TU08 695 Starting: mid 300'sGoal: 700
Moderator

Re: Can't seem to find Equifax credit report. Options?

Last year I had problems electronically accessing one of the bureaus for my annual free report (it was either EQ or EX... I'm not sure which).  I requested the report using the mail-in request form, and a couple of weeks later I had the report in my mailbox. 

 

I agree it's not a perfect solution, but it's a starting point.

 

Here's a link to the form:  https://www.annualcreditreport.com/manualRequestForm.action

Community Leader
Senior Contributor

Re: Can't seem to find Equifax credit report. Options?


lowkeyorca wrote:

CreditGuyInDixie wrote:

Helpful comments by LowKeyOrca.  Thanks.

 

Bear in mind that yesterday a major piece of the physical infrastructure of Atlanta collapsed in the early evening (during rush hour!).  EQ is headquarted in Atlanta.  It will be unclear how this disaster will play out in terms of impact to businesses, but I wouldn't be surprised if EQ's already existing problems (documented anecdotally in many threads over the last two months) are now worse. 


 

Their databases and technical teams are located in Alpharetta, GA  and St. Louis, MO.

 

I believe only business/sales operations and a few customer service teams are in Atlanta.


Alpharetta is basically a suburb of Atlanta.  The website for the city of Alpharetta has a page on it now dedicated to the I-85 collapse and it includes this language:

 

On March 30, 2017 a key bridge along Interstate 85 near Piedmont Road collapsed following a major fire incident.  According to the Georgia Department of Transportation, approximately 250,000 commuters use the effected section of I-85 each week, many of them residents of Alpharetta.

 

http://www.alpharetta.ga.us/government/departments/public-works/Transportation-assistance

 

And yes, whoever designed that page doesn't know the difference between affected and effected.  Where are the grammar police when we need them?

Contributor

Re: Can't seem to find Equifax credit report. Options?

Credtchecktotal didn't work. It said it was facing temporary technical difficulties. When I called them up, they said that while they were able to pull the other bureaus, Equifax does not have a file with that info, and recommended that I contact Equifax directly. In the process of doing that. Their CS is pretty bad.

Contributor

Re: Can't seem to find Equifax credit report. Options?

Even the Equifax CSR's can't find a file / verify with the information I provided. They suggested that I fax or mail over a copy of my SSN and DL along with a cover letter over to Equifax Dispute department. Boy, this sucks. Will have to look around for a fax machine.

New Visitor

Re: Can't seem to find Equifax credit report. Options?

I have the same situation with you. What number did you use to call Equifax?

Contributor

Re: Can't seem to find Equifax credit report. Options?

I just used their standard CSR number - 866 828 5066, and waited till I got connected with a person and enquired about my case.

Contributor

Re: Can't seem to find Equifax credit report. Options?

Any suggestions as to how long I should wait after faxing my documents before following up? What is the best method to follow up? Call their frontline CSRs again?

Regular Contributor

Re: Can't seem to find Equifax credit report. Options?

EQ servers crashed. I've had problems for about 3 weeks now with EQ not updating my credit reports.

yesterday I submitted an app with a leasing agency that was unable to pull EQ. I went on line and, sure enough, my web interface was not working again.

i called EQ and they immediately informed me, before I had a chance to say anything, that they cannot bring up customer accounts as their servers are down.

this was a live CR who told me this. I checked again this morning, still broken. Anyone else still having problems? What's the deal with EQ? I'm not going to be a happy camper if I lose this lease because of an inability to pull my credit report.

2/2012 CH13 filed; 1/2017 DC
Start EQ 568 TU 600 EX 627
Current EQ 676 TU 694 EX 699
1/2017 Car loan
$500 Credit builder loan, paid and closed 8/2017