Wow what idiots.......Just got off of the phone with them for the 5th time today and not one person could get a grip on what I was talking about, 1person told me to contact the BBB about them, 2nd time I got hung up on, 2 other reps did not have a clue and the last one is convinced that I had to have gone to a dealership over the weekend to purchase a new car!!!!!!! NOT being that I have a New Honda from 11/2006 and a new Chevy from 04/2007........anyways I ended up telling them off and still no resolution to the inquiry........Oh'well Hopefully my B* will start happening and I can get rid of it that way!