This is under my husbands name:
Thank you for choosing CreditCheck® Total. You've made a smart choice in taking the first step to better understand your credit health.
Unfortunately, based on the information you provided, Equifax cannot process your credit monitoring request. Enrollment in credit monitoring is dependent upon the ability of the credit bureau itself to successfully process your request. However, your other national Credit Reports are being monitored and you'll continue to enjoy all of your other membership benefits.
We apologize for any inconvenience this may cause. Unfortunately, our Customer Care Representatives are unable to resolve any enrollment-failure issues since these matters originate at the credit bureau level.
When I checked his scores/reports this morning, only Experian was there, I couldn't do Equifax or TU unless I paid for it 
@kennerchick wrote:This is under my husbands name:
Thank you for choosing CreditCheck® Total. You've made a smart choice in taking the first step to better understand your credit health.
Unfortunately, based on the information you provided, Equifax cannot process your credit monitoring request. Enrollment in credit monitoring is dependent upon the ability of the credit bureau itself to successfully process your request. However, your other national Credit Reports are being monitored and you'll continue to enjoy all of your other membership benefits.
We apologize for any inconvenience this may cause. Unfortunately, our Customer Care Representatives are unable to resolve any enrollment-failure issues since these matters originate at the credit bureau level.When I checked his scores/reports this morning, only Experian was there, I couldn't do Equifax or TU unless I paid for it
It looks like either Equifax was experiencing technical issues when you tried to run the report, or they're having trouble getting your file from them for other reasons (unable to validate your info is a common one). I'd call Equifax and see if they can give you any insight. You MIGHT be able to get CCT to give you another free pull once you get the EQ stuff sorted out, but I'm not sure whether they will or not, since it's really not their fault they couldn't get the info. Good luck!
Is his EQ file frozen?
Personal:
