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Actually, has anyone been able to get their Equifax report online recently via annualcreditreport.com? I just now tried again but got the same instructions (with PDF form to complete and mail in) to request my report via mail as they couldn't provide it online. I've never had a similar problem, like I said before, with TU or EX.
I got my EQ report for free online but not through ACR. I live in Maryland which is one of those states that let's you get free reports.
I don't remember which ones I couldn't obtain online via ACR but the ones I couldn't I called in and used the automated system on the phone to request my free yearly. I've never mailed in anything and wouldn't. Try the phone number for the bureau you want.
Why don't you go to other sites in this case? There are many that offer free credit report, credit monitoring and identity theft protection.