01-07-2013 05:57 PM
They sent me an email to reset my password but all that does is open a page that has an encrypted password with a button saying reset password. When I click on it I'm taken to the registration page with everything filled in but my SS. Adding my ss# opened another page telling me that my email does not match somethin or other.
Can't log in with old password and can't change PW.
01-07-2013 07:19 PM
I would contact them for technical help.
Starting Score: 50401-07-2013 08:06 PM
01-08-2013 07:38 AM
Are you sure that the email was actually from Credit Sesame? Asking AGAIN for your SS# sounds rather suspicious. It could have been a phishing email.
01-15-2013 04:11 PM
Hello,
The password reset link in your email should direct you to a page where you are asked your security question. After answering the question, you should be asked to enter a new password.
Please try using Google Chrome or Mozilla Firefox.
You can email us directly at help@creditsesame.com
Thanks.

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